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PIONEERS ROLES

• Advertising And Promotions
• Community Support
• Event Production
• Hospitality
• Merchandise/Retail
• Media
• Spectator Services
• Ticketing
• Pioneer / Volunteer Management

PIONEER ROLE DESCRIPTION

ADVERTISING AND PROMOTIONS (not open for recruitment)

The scope of your work will include supporting the marketing team in a variety of activities related to the effective communication of Saracens to our fan base both on and pre Match Days. The broad reach of the marketing team will ensure involvement in many aspects of the club from activating retail partners in the run up to fixtures through to the effective match day communication of promotional offers, ensuring every fan leaves wanting to return for the next game.

You are expected to have a related background or be studying a related course. This will help to fully appreciate the high standard of display, big brand activation and communication whilst ensuring the desired look and feel is achieved and maintained at all times. The nature of work will at times be quite operational and physically demanding, therefore successful volunteers will need to be energetic, mobile and have initiative. Monitoring and reporting of any branding, signage or advertising elements that don’t comply with the club are also essential. Therefore good communication skills, attention to detail and computer literacy are all desirable attributes.

COMMUNITY SUPPORT

The Saracens Comunity Team deliver the most comprehensive community development programme in professional rugby.

Through our Sports Foundation a registered charity we aim to ‘inspire communities and change the lives of children and young people through the power of sport’.  The Foundation uses sport to engage people in a broad range of initiatives that aim to achieve different outcomes, including increasing sports participation, improving educational attainment, improving health and wellbeing, tackling antisocial behaviour, social cohesion, and training the community leaders of the future.

Our Rugby Development Team are responsible for servicing the grass roots game throughout our community. Delivering Coach Education, Rugby Camps and Match day Festivals the club are able to  provide development tools and help the growth and improvement of the game for all rugby  playing ages.

A key role on a match day for a Community Pioneer will be with the support of Rugby Development team in the delivery and logistics of a  mini age group match day festivals (U7-U12) that takes place in the lead up to a Saracens fixture. Further information about our festivals can be found here . Typically you will help festival organisers with meeting and greeting teams and parents  helping to direct them to the correct site, when the festival is operational you will be critical in helping with the movement of teams to the correct pitches and ensure all involved are enjoying themselves and fully aware of where they need to be and when.

As a volunteer there are also opportunities to support the delivery of the Foundation programmes on a non matchday by supporting the charity in other ways such as administration or fundraising activities.

EVENT PRODUCTION (not open for recruitment)

Volunteers would take on various roles to support the Match Day Coordinator in both stadium preparation and running-order execution, including equipment set-up, scoreboard supervision, entertainment management, and event logistics. As a volunteer you would need to be both energetic and attentive, and be present in the stadium all the way through from the morning of a Match Day until everything has been packed away afterwards.

HOSPITALITY

Hospitality provides a high level of client care and management. The hospitality team have to retain professionalism at all times and provide a high level of etiquette when dealing with client service. Services to our guests will include but are not limited to: reception at their dedicated car park, form of address, treatment with etiquette, allocation of ground transport, movement during the match, seating at the match and provision of refreshments.

A Hospitality Volunteer is expected to be proud to be part of the match day occasion in order for him/her to be able to uphold its image by providing the guests with the best hospitality service as per defined standard. You will need to be a people person dealing with queries or problems quickly and efficiently with a high level of assertiveness and diplomacy. Both being on time and volunteering until the service is done is of the upmost importance.

Their insight with regards to hospitality, required dress code and match day protocol will be an added advantage to making the guests feel welcome. The hospitality team will look to them to assist with welcoming, ushering and making the guests feel welcome from their arrival until they depart.

MEDIA (not open for recruitment)

As a media volunteer it is expected that you have an interest in journalism and photography, to be service-minded and attentive and be able to handle stress. Our stadium will have a Media Centre (MC). The MC will be the “home” for the visiting journalists, photographers and broadcasters. The media will depend on your help and services to be able to work and inform members of the public about the match.

As a media volunteer you will be the face of Saracens in the eyes of the press and you will get a unique insight into what goes on behind the scenes in the media and sporting world. You will also assist the head of Saracens media with all aspects of media / communication activities.

MERCHANDISE/RETAIL

As a volunteer in the Merchandise/Retail Department, you will have the opportunity to see how this function works in the Professional Sports Industry. You will assist with the organisation and match day development of the store, its layouts, sales and services.

You will be expected to be a dedicated people-person, thriving on the interaction between the club & its fans. You will need to be willing to deliver the best customer orientated experience that they could possibly get.

You will need to be happy to deal with any enquiry, need to be personable and outgoing with a will to know all the answers before the questions are asked. A strong knowledge of the product and its availability is essential. If the fans are in the store they are likely to need at least one question answering and the answer lies with you.

The store and its function are intended to be of the highest quality, especially in customer-care. The fans (and the club) need to be proud of the department and all it offers. What we aim to stand for is professionalism coupled with friendliness. These are only achievable with a knowledgeable, caring team who are both outgoing and efficient. Match days in a Professional stadium can be demanding, and our need is that you meet that the challenge head-on, be willing to learn, help & serve the fans.

SPECTATOR SERVICES

Spectator Services can be broken down in to two key departments, these are:

Stewarding

As a Spectator Services Volunteer you act and perform a function in support of the overall security plan at Allianz Park. Given the fact that the steward functions are perceived as a cold function you as a spectator services volunteer will be very friendly and kind, helping the spectators to enjoy the match, thus leaving a good impression with all spectators and participants that will be visiting the Stadium.

You must be a highly motivated, hardworking, fit, self-driven and very enthusiastic person who has a general love and enthusiasm for public safety. You must be conversant in English for ease of communication and have good knowledge of human behaviour patterns.

You should be a team player and be prepared to work hard, ensuring that all spectators to the match have a convenient, safe, seamless, and enjoyable experience. You will have an opportunity to meet and interact with a vast range of people. You will form part of the team ensuring the safety of all spectators at the stadium.

Meet and Greet  

One of the main areas where Saracens will change the spectator experience during the match day is through the unique meet and greet plan that will become known as one of the most innovative approaches to addressing the need to traveling to a stadium.

Volunteers may be assigned to a wide range of interesting tasks throughout this transportation network. You may be assisting with transport and parking related issues, arrival, parking and departure of coaches; give assistance to spectators alighting and boarding buses before and after the matches. Volunteers may also be involved with post match provisions to assist with departure from the stadium and surrounding car parks as to ensure a friendly send-off for the spectators and fans.

As a volunteer you will be the first point of contact with spectators/ supporters and fans and are thus expected to be very friendly, kind and where required assertive thus leaving a good impression with our spectators. Being part of the meet and greet team can be an exciting and rewarding experience. Your involvement in the department will offer you the opportunity to have the final say in what the spectator will remember of the match day experience.

TICKETING VOLUNTEERS

The ticketing department co-ordinates all relevant processes related to match tickets. As a ticketing volunteer it is expected of you to be warm, friendly, approachable, customer oriented, service minded and attentive. You will have the opportunity to represent Saracens to all our visitors, helping to shape the travelling and home supporters’ experience for the match.

Volunteers will assist in checking the validity of the ticket and with the spectator entering the stadium. This role also requires you to guide spectators to allocated seats. You will provide guests, spectators, or delegates with relative information that would make the person’s experience more enjoyable at the stadium.

Some of the key roles will include assisting in ticketing operations at the stadium, managing both sales & pick-up of tickets, assist in match day operations within the stadium precinct and direct ticket holders from entrance to seating area. You will also assist with unexpected errors such as loss of tickets, blocked tickets and the miss-use of tickets.

PIONEER / VOLUNTEER MANAGEMENT

This is a varied role which requires Volunteer Management to be extremely flexible and to get ‘stuck in’ when there is a requirement to do so.  There are overall approximately 250 volunteers on our programme and at each match there may be 140 individuals volunteering.  This therefore requires the Volunteer Management Team to be proactive and supportive in every aspect of the stadium’s support network. It is critical that our volunteers are efficient and proactive; the Volunteer Management’s primary aim is to achieve this.

The Volunteer Management Team will manage, and be based in, the Volunteer centre, which will be open every match day.

This list is not exhaustive, but the VMT will be required to:

Assist in implementing the volunteer training sessions ahead of the first match

Provide assistance in the distribution of uniforms and deal with any queries

Support the management of the centre during the season including assisting with refreshments and making the volunteers welcome, especially the new recruits.

Ensure that registration and de-registration is complete efficiently and undertaking with minimum disruption.

Assist Saracens Management with any aspect of the support structure.

Stand in any other stadium volunteers when they need to take breaks.

Assist with keeping records of all the on-duty volunteers.

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