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Saracens Ticket Exchange FAQs – Buyer

Q. Who is eligible to use the new Ticket Exchange service to buy a ticket?
A. Any Season Ticket Holders or members of the general public can use this service.

Q. What will I be charged to use this service?
A. There is no additional charge over the standard booking fees that are in place for an online booking.

Q. When will the Ticket Exchange service be available for a fixture?
A. The Ticket Exchange service will only be made available for certain fixtures once all tickets have sold out. For ticket availability visit

Q. What happens after I have purchased a ticket?
A. You receive a confirmation email containing the relevant seat information; a match ticket will then be printed and sent.

Q. I have purchased a ticket via Ticket Exchange but am no longer able to attend the match can I get a refund?
A. No, unfortunately you will not be able to get a refund.

Q. Who do I call if I have a problem?
A. Call the Saracens Supporter Services on 0203 675 7200.

Tickets purchased via the Ticket Exchange are subject to the Saracens Tickets Terms & Conditions.