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Saracens Ticket Exchange FAQs – Seller

Q. Who is eligible to use the Ticket Exchange service to sell their seat(s)?
A. All season ticket holders can use this service to sell their seat(s) for a forthcoming fixture.

Q. Is this service available over the telephone?
A No unfortunately due to the number of exchanges that are likely to take place and the need for automation this is an online service only available through www.saracens.com.

Q. How do I view my Ticket Exchange account?
A. You can view your Ticket Exchange account entering your customer number & password into the Online Box Office. Under the Account History section select Ticket Exchange and you view a full Ticket Exchange history.

Q. How do I use the Ticket Exchange service?
A. A full step-by-step guide to this service will be available on www.saracens.com.

Q. My friend does not have access to a computer can I trade on his behalf via the Ticket Exchange service?
A. Yes, please ensure that if you are posting tickets on behalf of another season ticket holder that they are added to your online network prior to the process. Please call Supporter Services on 0203 675 7200 for more assistance.

Q. What is My Network?
A. Adding members to your network will make it easier for you to use our online services. A full step-by-step guide to this service will be available on www.saracens.com

Q. How much will I be charged for the Service?
A. The seller will be charged a nominal fee of approximately 10% of the match ticket value which will contribute to the development and maintenance of this service.

Q. When will I receive the sum credited to my account for the matches I have traded?
A. The balance of your account will be deducted from your season membership renewal charge.

Q. Can I use Ticket Exchange for any Saracens home fixture?
A. The Ticket Exchange service will only be made available for certain fixtures once all tickets have sold. (Please check www.saracens.com for availability)

Q. What can I do if I have registered my seat for sale and then change my mind?
A. If your seat remains unsold you will have the facility to cancel.

Q. I have sold my seat through the Ticket Exchange service and now wish to attend the fixture that I have sold the ticket for, is there anything I can do?
A. Unfortunately not.

Q. What is the latest I can register my seat for sale?
A. The deadline time is usually 3pm on the Friday prior to the fixture.

Q. When can I put my seat up for sale?
A. You will be able to register your seat once all tickets have sold out for a fixture.

Q. Is there a limit to how many times that I can trade a seat in a season?
A. Subject to Ticket Exchange being ‘live’ for a fixture, you can trade as many times as you wish.

Q. Are there any other ways that I can resell my ticket?
A. No, Ticket Exchange is the only official and legal way for Season Ticket Holders to resell their seats.

Q. Can I check the status of my posted seat(s) online?
You can view your Ticket Exchange account entering your membership number & password into the Online Box Office. Under the Account History section select Ticket Exchange.


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