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Allianz Park – Match Ticket Credit Options

Thank you for your patience.

A range of options for your Saracens match credit.

Find out more and make your choice.

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Thank you 

Thank you so much for your continued support of Saracens.

Unfortunately, due to the impact of COVID-19 we aren’t able to complete the 2019-2020 Gallagher Premiership matches this season with full crowds in attendance. Our thoughts and best wishes go out to any fans impacted directly by the pandemic.

Below is a range of options for you to decide how to use your credit for tickets and parking due to you for the four yet to be played Saracens home matches at Allianz Park against Gloucester, Wasps, Exeter Chiefs and Bath.

We hope you will forgive us for presenting the options in an order that encourages you to consider donating your credit to help the club navigate this financially difficult period.

Alternatively, transferring the value of your credit to the club in the form of Club Credit (via Rewards4Rugby) to use on tickets, merchandise, or food and beverage on future match days (points valid until June 2022) will also help the club enormously.

We are aware that this pandemic has had a significant impact on many individuals and families and so you may need to claim a refund. We fully appreciate and understand this position.

Huge thanks once again for all your support, and we look forward to seeing you again soon.

How will you use your credit?

Please read the following 4 options before making your selection in the form at the bottom of the page.

#1 Donate All

Donating the value of your credit to the club will go a long way to help navigate the financial difficulties caused by COVID-19.

In recognition of your valuable support your name will be displayed across the club including a dedicated donation honors board at the stadium and on our website (if you would like it to be).

#2 Donate Some

If you can donate some of the value of your credit to the club this will also go a long way to help the club navigate the financial difficulties caused by COVID-19.

Any remaining credit will be transferred into Rewards4Rugby points to spend on match tickets, merchandise, or food and drinks (including alcohol) on match days at the stadium.

Club Credit may not be used toward the purchase of a Seasonal Membership (Season Ticket)

Anyone selecting a Club Credit option will receive an extra 20% of the amount taken as credit as additional points to their Rewards4Rugby account, as a thank you from the club. So if your credit value is £100 you will have £120 to spend with Saracens.

Any existing Rewards4Rugby points are being rolled over from the 2019/20 season to the 2020/21 season, and points will not be wiped from accounts until June 2022 (Rewards4Rugby accounts are usually wiped clean after every season). Find out more about Rewards4Rugby >>

#3 Club Credit

You can choose to transfer your credit to Rewards4Rugby points to spend on match tickets, merchandise, or food and drinks (including alcohol) on match days at Allianz Park.

Club Credit may not be used toward the purchase of a Seasonal Membership (Season Ticket)

Anyone selecting a Club Credit option will receive an additional 20% in credit to their Rewards4Rugby account as a thank you from the club. So if your credit value is £100 you will have £120 to spend with Saracens.

Any existing Rewards4Rugby points are being rolled over from the 2019/20 season to the 2020/21 season, and points will not be wiped from accounts until June 2022 (Rewards4Rugby accounts are usually wiped clean after every season).

If you do not select a credit option before midday on August 31st, we will automatically transfer the credit owed to you as Rewards4Rugby points plus a 20% points bonus. Find out more about Rewards4Rugby >>

#4 Refund

You can of course choose to receive a refund and we understand that some supporters will need to request this option.

Your refund will be made to the card used to make your booking or alternatively via bank transfer if you have paid by BACS in cash or by cheque.

Please note we will process refunds as quickly as possible but this may take up to 60 days to complete from the date of your credit selection as each transaction must be manually processed.

Check your details and choose your option

Collating your credit value has been a complex process. If any details are incorrect please contact supporterservices@saracens.net including your client reference number and any file numbers associated with your booking.

Our Supporter Services team will investigate your case and issue you with a new personalised link to make your selection from.

Please do not submit your options if you believe your details or credit value are incorrect.

Details will only show in the form if you have accessed this page from a personalised link sent to you via email.

FAQS

The exact start date of the 2020/21 Greene King Championship season is still to be announced. Based on the information that we currently have we anticipate the first game will be played toward the end of 2020.

If any details are incorrect on your credit options form, please contact supporterservices@saracens.net providing your client reference number and any file numbers associated with your bookings.

Our Supporter Services team will investigate your case and issue you with a new personalised link to make your selection from. Please do not submit your options if you believe your details or credit value are incorrect.

Please note we will process refunds as quickly as possible but this may take up to 60 days to complete from the date of your credit selection as each transaction must be manually processed.

Your refund will be processed back to the credit or debit card you used to purchase your tickets/parking. If you paid for your ticket parking via BACS, cash or cheque your refund will be made via BACS to the account you specify on your credit options form.

If your refund “bounces” e.g. because the card you used to buy your ticket(s) has expired we will be notified and we will endeavour to contact you as quicklyas possible to process the refund manually.

Yes but we have extended the usual seasonal period so you will have until June 2022 to spend any points on your Rewards4Rugby account.

The credit process will remain open until 12am on Monday August 31st. Any credit options not made by this date will automatically be transferred to Rewards4Rugby points to spend before June 2022.

This is to ensure that we can securely, effectively and correctly process all refunds whilst our team work remotely from home. The refund process involves manually checking each transaction which will take our small team up to 60 days to complete, many thanks for your continued patience.

Please contact the supporterservices@saracens.net if you think you are owed a credit and have not received an email

No unfortunately we are unable to offer a credit for booking fees

Our stadium operations team are working closely with Premiership Rugby and all other clubs to prepare for a safe return to rugby crowds at Allianz Park. Exact dates and details will be provided in the coming weeks / as soon as we are able to do so.

We will not be hosting The Showdown at Tottenham Hotspur next season, but talks are underway with a number of high-profile teams to play additional games at both Allianz Park and Tottenham Hotspur Stadium.

If you purchased a community ticket to any of our remaining fixtures through your local rugby club or school, the credit options will be sent directly to those who made the group ticket purchase. Therefore, please get in touch with the admin contact from your local rugby club or school who will manage the credit accordingly.

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