About the Pioneers
The Pioneers are the blue-jacketed, smiling face of Allianz Park, offering a unique approach to match day services, all delivered by volunteers.
The Pioneer programme was established when Saracens moved to Allianz Park in 2013 and is now an integral part of match days at the stadium. We maintain a pool of over 150 Pioneers with typically about 100 on duty at every game. Every Pioneer on the programme either has, or works towards an NVQ level 2 qualification in Spectator Safety. Their primary responsibility is for the many safety considerations around the stadium, but it is part of the deal that this responsibility is delivered with a friendly, welcoming face. Match Day duties include working with the children’s community festivals, playing a vital role in welcoming our fans by Meeting and Greeting at Edgware, Mill Hill Broadway and Mill Hill East stations, as well as the Pursley Road bus stops and footpaths. At the stadium, the ticketing Pioneers are on duty at the three gates. There is another team helping to look after the hospitality suites in the East Stand, and a small team working with visiting journalists in the Media Centre. The biggest team is ‘Spectator Services’, working in and around the four stands. Behind the scenes there is a Volunteer Management Team which is engaged in Pioneer match day planning and logistics. All of these roles are extremely important in enhancing the match day experience for all of our match day spectators and therefore makes the role the Pioneers play vital.