Information for Disabled Visitors to Allianz Park
Saracens is proactive in its approach to enhancing the experience of all spectators visiting Allianz Park. On match days we are committed to provide an inclusive and high-quality experience for all.
Allianz Park offers ample seating and toilet provision, plus the very best disabled spectator services delivered by our unique and dedicated team of Pioneers who always go the extra mile to support your experience.
Assisting Your Needs – Reasonable Adjustment - Your Companion
Allianz Park recognises the individual needs of visitors of all abilities and, should you require a Companion, we will endeavour to offer the necessary level of reasonable adjustment where appropriate.
Visitors Requiring A Companion Ticket
Visitors with a disability or learning difficulty may find it unreasonably difficult to access the stadium or fully use the services provided independently. Under such circumstances, Allianz Park will offer a Companion ticket on a complimentary basis when necessary where ‘Proof of Disability’ documentation has been provided.
Allianz Park policy accepts any of the following to be eligible for a complimentary Companion ticket:
- Proof of Entitlement of Middle or Higher rate of Disability Living Allowance - Mobility or Care Component (DLA)
- Proof of entitlement of enhanced rate of Personal Independent Payment Mobility or Care Component (PIP)
- Proof of entitlement of Severe Disablement Allowance
- A copy of registration documents which certify Registered Blind or Registered Partially Sighted
Due to current legislation, some forms of ‘Proof of Disability’ are dated and it may be necessary for you to resubmit new documentation on request. We are not able to accept Orange/Blue Badges as proof of disability. A Companion ticket or Companion Season Ticket is not eligible to gain entry to Allianz Park without the eligible disabled visitor. Disabled & Companion tickets are not available to purchase online. Please contact Supporter Services on 0203 675 7200
Facilities for Visitors With Temporary Mobility Restrictions
We always do our level best to assist visitors who are temporarily less mobile than usual. So if you’ve had an operation or broken your leg and can’t get around quite as easily as usual, call Supporter Services on 0203 675 7200 so that we can assist you in moving your tickets to a more easily accessible place.
Transport & Access
Saracens offer a free shuttle bus service every match day from the three local railway and London Underground stations (Mill Hill Broadway, Mill Hill East and Edgware) to Allianz Park. Pioneers are based at the stations to offer a Meet and Greet service to all spectators.
Wheelchair users and visitors with mobility issues should access Allianz Park through either Gate A or Gate B but not Gate C as this route has limited access, due to the uneven surface.
However, if a spectator has a specific mobility issue and requires support we have an electric buggy to support movements into and around the stadium. Please call Supporter Services in advance of the match on 0203 675 7200 to make the required arrangements.
Allianz Park has very limited disabled parking spaces in the P2 Car Park. For match by match enquiries please contact Supporter Services on 0203 675 7200.
Blue Badge holders will be asked to provide a copy of their Blue Badge prior to booking and show their badge on arrival. Your Blue Badge must be displayed at all times when using the designated area.
Disabled spectators and those with mobility issues without a disabled parking space can be dropped off outside of Gate A where they can then access the stadium.
Pitch level staging for wheelchair users and companions is available in the South East and South West areas, behind the posts. Please note that this area is uncovered. There is also wheelchair space available in the Platinum area of East Stand although availability is extremely limited.
There are no specific areas of the stadium that facilitate access for ambulant disabled. However, there are several seats that can be accessed more easily by those spectators using crutches, a walking stick or a walking frame. Please call Supporter Services on 0203 675 7200 outlining your requirements prior to purchasing tickets. These seats are subject to availability.
Accessible disabled toilets are available at the following locations:
South Stand – 2 disabled unisex WC’s
North Stand – 2 disabled unisex WC’s
East Stand – 7 disabled unisex WC’s
Disabled Spectator Assistance
Allianz Park has its own dedicated team of Pioneers responsible for offering support to disabled spectators and they are committed to providing the very best experience. Whether it be support with transport, access in and around the stadium, or help with the ordering of refreshments, our Pioneers will ensure that assistance is provided to those that request it. If specific support is required please contact Supporter Services in advance of the match.