Buying Tickets for a Match Day
We aim to provide a personal service for all disabled supporters. In order to purchase tickets, please call our Supporter Services team on 0203 675 7200 where our team will be happy to discuss your individual requirements and provide the best ticket available. At busy times, you can always contact Supporter Services by emailing firstname.lastname@example.org. Please provide your name and phone number and one of the team will contact you as soon as possible.
At Allianz Park we have a variety of options available to cater for accessible customers on Saracens match days.
We have wheelchair spaces available to purchase, both seasonally and on a match by match basis, in the main East Stand or in the South Stand behind the posts.
For ambulant fans we will do our best to accommodate specific requirements and this will be dealt with by a member of the Saracens Supporter Services team.
Tickets will be charged at concessionary pricing for disabled supporters including wheelchair users and ambulant fans.
Supporter Services will ensure the best level of service and ensure the ticketing needs of the fan are met in line with GDPR. Season ticket holders who renew may be asked to complete a form to help us understand your specific requirements and identify any of the club’s services which may help improve your matchday experience.
Where the need for personal support has been identified, Saracens will admit one personal assistant free of charge on the understanding that they are providing a service to the disabled supporter to enable them to access matchday facilities. The personal assistant should be capable of supporting the disabled person’s needs in the event of an emergency and the Club require the disabled person and their personal assistant to enter the ground together and sit together.
We ask that you advise us if you will be accompanied by a personal assistant who is under the age of 16 at any time as this will ensure that the Pioneers in your area are aware should there be an emergency at any time.
Both match by match buyers and season ticket holders wishing to claim a personal assistant ticket are asked to provide proof of eligibility to support their application.
Subject to you providing proof of eligibility a personal assistant ticket is offered free of charge. The proofs of eligibility we accept can be found below:
- Proof of Entitlement of Middle or Higher rate of Disability Living Allowance - Mobility or Care Component (DLA)
- Proof of entitlement of enhanced rate of Personal Independent Payment Mobility or Care Component (PIP)
- Proof of entitlement of Severe Disablement Allowance
- A copy of registration documents which certify Registered Blind or Registered Partially Sighted
Due to current legislation, some forms of ‘Proof of Disability’ are dated and it may be necessary for you to resubmit new documentation on request.
We are not able to accept Orange/Blue Badges as proof of disability.
A Companion ticket or Companion Season Ticket is not eligible to gain entry to Allianz Park without the eligible disabled visitor.
This list is not exhaustive, and consideration will be given to any other evidence that can be provided. For guidance, the Club advises supporters to refer to the Level Playing Field website www.levelplayingfield.org.uk
Matchday Ticket Office
Our matchday ticket office is a temporary facility and located on the South West corner of the stadium next to Gate B.
There is no drop counter available in this area but staff are accommodating and mitigate this with a personal service as required. The ticket office is surrounded by non-slip surfaces and a temporary induction/hearing loop is available upon request.
Saracens fixtures at Allianz Park typically sell out and we encourage you to book in advance without the requirement to use the ticket office on a match day.