About the Pioneers
The Pioneer programme was established when Saracens moved to the home of Saracens in 2013 and is now an integral part of match days at the stadium. We maintain a pool of over 150 Pioneers with typically about 100 on duty at every game. Every Pioneer on the programme either has, or works towards an NVQ level 2 qualification in Spectator Safety.
Their primary responsibility is for the many safety considerations around the stadium, but it is part of the deal that this responsibility is delivered with a friendly, welcoming face. Match Day duties include working with the children’s community festivals, playing a vital role in welcoming our fans by Meeting and Greeting at Edgware, Mill Hill Broadway and Mill Hill East stations, as well as the Pursley Road bus stops and footpaths.
At the stadium, the ticketing Pioneers are on duty at the three gates. There is another team helping to look after the hospitality suites in the East Stand, and a small team working with visiting journalists in the Media Centre. The biggest team is ‘Spectator Services’, working in and around the four stands. Behind the scenes there is a Volunteer Management Team which is engaged in Pioneer match day planning and logistics.
All of these roles are extremely important in enhancing the match day experience for all of our match day spectators and therefore makes the role the Pioneers play vital.
We set high standards at all times and have, since inception in January 2013, become the envy of many and a springboard for voluntary schemes at other sports venues. Pioneers are highly valued throughout the club and its fan-base. A travelling fan mentioned ‘your Pioneers, stewards, guys on the gates and fans were the most welcoming we have met! We chatted and joked with many and felt very welcome!’.
The Saracens’ Pioneers are a unique resource that draws on best practice for crowd safety management, in conjunction with a level of customer service that is, we believe, unmatched at any other sport venue. One supporter said ‘back in icy March we sat behind the posts with snow sliding off the roof onto us and my mother (73) was feeling the cold. The Pioneer in front of us offered to go and buy her a hot chocolate. Excellent chap’.
The Pioneer Vision was born out of the above and is used as the foundation of the most hard working, innovative and caring rugby organisation in the world, the Pioneers will…
- Be a trusted group of friends whose focus is the delivery of a unique and outstanding spectator experience
- Treat all spectators and visitors with respect, honesty and humility
- Undertake designated match day roles in a reliable, friendly and responsible manner, putting spectator safety as a priority
- Critically and constructively reflect on our own pursuits of personal excellence
- Be relentlessly positive, exceptional and energised at all times
Becoming a Pioneer
To apply, please complete the Pioneer application form on our Volunteer Management System. Once you have created an account, we will be in touch to arrange an interview, and to progress your application.
Alternatively, if you want to know more about the programme, or you know anybody who might be interested in joining the Pioneer team, please email firstname.lastname@example.org.