Our Partners
Our Partners

Saracens are proud to work in partnership with a range of companies and suppliers, all striving for excellence in their field.

Lead Partner
StoneX
StoneX provides institutional clients with a complete suite of equity trading services to help them find liquidity with best execution and end-to-end clearing.
Lead Partner
City Index
An award-winning, multi-asset financial services provider with 40 years' experience in supporting our clients - providing instant and secure access to global markets.
Principal Partner
Shawbrook
Shawbrook is a specialist savings and lending bank, offering personal loans, residential and commercial mortgages, business finance, and savings products.
Principal Partner
Acronis
Acronis provides award-winning backup software & data protection solutions for consumers, businesses & MSPs. Protect your sensitive information!
Principal Partner
Simba
Explore Simba's award-winning mattresses and sleep accessories. Engineered for perfect sleep with over 230k 5* reviews.
Principal Partner
Castore
Castore is the world's first premium sportswear brand, for the discerning athlete who values attention to detail & precision performance features.
Principal Partner
Hy-Pro
Dedicated sports brand creating durable training equipment to improve your core skills across all aspects of sport.
Principal Partner
Randstad
As the world's largest recruiter, we assist hundreds of thousands of individuals in discovering fulfilling employment opportunities amidst the constantly evolving landscape of the workforce.

YOU SAID, WE LISTENED

 See how we have responded to feedback and what we have planned moving forwards.

If you have further feedback, please don’t hesitate to keep us updated via our match day experience survey here.

SEND YOUR FEEDBACK HERE

FOOD & DRINK

CAN YOU PROVIDE MORE WARM COVERED SPACES FOR SUPPORTERS AROUND THE STADIUM?

We are aware that outside of the Olympic Bar on the ground floor of the East Stand, warm covered spaces across the stadium are limited. We are currently planning some exciting infrastructure developments at StoneX Stadium which will address this issue and further enhance the match day experience for supporters. We will provide updates on these plans as soon as we have them.

CAN YOU REDUCE THE QUEUES FOR FOOD AND DRINK OUTLETS?

We are aware that queues can be an issue on match day, especially at peak times (i.e. 15 minutes before KO and at half-time), and we monitor this closely. We are planning new food and drink infrastructure to create additional capacity and variety around the stadium which will reduce but not eradicate queues. We will be engaging with supporter groups in the planning of these food and drink improvements with the intention of implementing the changes ahead of the 2022-23 season.

CAN YOU MAKE THE FOOD & DRINK OFFERINGS MORE VARIED?

At StoneX Stadium we strive to provide a wide variety and high-quality range of food and drink offerings. Please take a look here to see our menu and locations of food outlets across the stadium.

However, we agree that we can do better and so we are currently reviewing and planning new food and drink infrastructure which will help us further increase the variety of our catering offerings. We will be working with our supporter groups on this and the work will include (but not limited to) consideration of supporters with food allergies, those following a vegetarian or vegan diet, and non-alcoholic drink options.

IS THERE ANY MORE SEATING AVAILABLE AROUND THE FOOD & DRINK CONCESSIONS?

As part of our planning for new food and drink infrastructure we will be considering the requirements for additional seating and/or tables around our food and drink concessions. We will provide updates on our plans as they develop, so watch this space!

ON THE WINTERY DAYS, CAN YOU PROVIDE MORE HOT DRINK CONCESSIONS?

Our official coffee supplier is Tiki Tonga and they have recently increased the number of Tiki Tonga coffee units across the stadium to four.

Coffee, tea and hot chocolate are also available to purchase at the main Olympic Bar on the ground floor of the East Stand.

SOUND & VISIBILITY

CAN YOU POSITION A TV IN THE BAR AREA SO WE CAN WATCH THE GAME WHILST QUEUEING FOR FOOD & DRINK?

We have recently upgraded our TVs and digital signage throughout the stadium so that screens are in use within the Olympic Bar area and hospitality areas pre, during and post match. As part of our plans to further enhance the match day experience ahead of the 2022-23 season, we will be installing bigger screens into the Olympic Bar.

WE CAN'T HEAR THE PA ANNOUNCEMENTS! CAN YOU MAKE IT CLEARER/LOUDER?

We would like to reassure all fans that our PA system is top of the range, with speakers directed towards the seats meaning volume and clarity is dependent on your position in the stadium. With our latest West Stand developments, we have upgraded this system which we believe has enhanced the sound even further. Please note that volume is subjective, and although we monitor and adjust accordingly on a game-by-game basis, it may not suit everyone at every game.

OUR FAVOURITE PART OF A MATCH DAY IS THE REF LINKS, WILL THESE BE AVAILABLE FOR EVERY MATCH?

We can confirm that Ref Link is available for every game broadcast by BT and is tested regularly by both Saracens and BT. If a game is not broadcast Ref Link is not available, however the majority the time these games will be covered on radio.

Ref Link is available to purchase in the Saracens Store at the south end of the East Stand and the Saracens pop-up store at the west end of the North Stand.

THE BIG SCREEN POSITIONING ISN'T WORKING FOR US, CAN IT BE MOVED?

We have endeavoured to setup the stadium for the 2021/22 season so that we can continue to provide the best possible experience for spectators whilst the new West Stand is being developed. We have elected to keep both screens on site and placed them in the optimal position to provide site lines for the benefit of as many fans as possible.

Now that we are using the seating in the new West Stand, we have been able to adjust the big screens and improve the sight lines for a larger proportion of our supporters.

TRAVEL

CAN YOU REDUCE THE WAIT TIME FOR SHUTTLE BUSES?

We have recently upgraded our TVs and digital signage throughout the stadium so that screens are in use within the Olympic Bar area and hospitality areas pre, during and post match. As part of our plans to further enhance the match day experience ahead of the 2022-23 season, we will be installing bigger screens into the Olympic Bar.

STADIUM OPERATIONS

THE STEPS AROUND THE STADIUM ARE SOMETIMES SLIPPY & DANGEROUS, CAN YOU INSTALL MORE HANDRAILS?

We have an excellent safety record here at StoneX Stadium with very few reported incidences. Handrails are in position on the steps of the East and West Stands, but we are also required to provide suitable movement around the stands for emergency procedures. For any supporters with mobility issues, please contact Supporter Services who will be able to assist you with any specific requests.

CAN YOU INSTALL MORE SIGNAGE AROUND THE STADIUM TO MAKE IT EASIER TO WAYFIND?

We agree that current way-finding signage around the stadium needs to be improved.  We are planning new signage and digital way-finding ahead of the 2022/23 season, to coincide with the full opening of the new West Stand.  In the meantime, if the signage is not supporting your movement around the stadium please speak to one of our wonderful Pioneers who will be able to help you.

WE'D LOVE TO ACCESS THE WEBSITE & APP DURING PLAY, IS THERE ANY WIFI AVAILABLE AT THE STADIUM?

Wi-Fi is available throughout the stadium and is free to use. In line with the West Stand fully opening, we will be providing upgraded Wi-Fi infrastructure and coverage which will support greater access to our website and App throughout the experience at StoneX Stadium.

 

 
WILL THERE BE ADDITIONAL WHEELCHAIR SPACES AS PART OF THE WEST STAND?

There are currently three wheelchair seating areas within the stadium, providing a limited choice for our wheelchair users. We have addressed this in the design of the new West Stand which will provide additional facilities for supporters using wheelchairs and personal assistants across four new separate locations within the stand. Accessible by two separate lifts at either side of the stand, these new facilities will become available for the start of the 2022-23 season.

 

 

ENTERTAINMENT

CAN YOU TURN THE MUSIC DOWN SO THAT I CAN SPEAK TO MY FRIENDS BEFORE THE MATCH?

We receive lots of feedback about PA volume and clarity. We monitor crowd attendance each week and work on volumes accordingly, testing different configurations in order to optimise the system. We will continue to review feedback from supporters and seek to provide the best possible experience. However, please understand that volume is subjective, and although we monitor and adjust accordingly, it may not suit everyone at every game.

CAN YOU CHANGE THE MUSIC SO THAT IT IS MORE ENJOYABLE TO THE FULL AUDIENCE?

As we hope you will appreciate, music is a subjective topic! We will continue to work with the Saracens Fans Forum, in addition to match day surveying, to ensure the playlist is as balanced as possible.

OUR CHILDREN ARE IMPATIENT TO GET ON THE PITCH POST-MATCH! CAN YOU MAKE THE WAIT TIME SHORTER?

We fully recognise that providing access to the pitch after the game is a unique and special part of the StoneX Stadium match day experience. Unfortunately, COVID-19 restrictions for the majority of this season have limited our ability to open the pitch prior to the players completing their post match activities. With COVID-19 restrictions now lifted we are pleased that we are able to provide earlier access to the pitch and hope that you and your children are enjoying this unique experience.

It is important to note that we will need to continue to respond with any future changes to COVID-19 restrictions for the protection of our players and supporters.

FAN BEHAVIOUR

THE FAN EXPERIENCE IS OFTEN TAINTED BY FANS GETTING UP AND MOVING AROUND DURING THE GAME, CAN YOU ENCOURAGE THEM TO STAY IN THEIR SEATS UNTIL HALF/FULL TIME?

We understand how movement amongst the crowd can have a negative impact on the experience of others. We currently use our big screens and programme messaging to encourage fans to remain seated until breaks in play and will continue to do so. We also brief our Pioneers to look out for this behaviour and intervene if necessary and we will continue to stress this in future briefings.

Partners

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