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Thank you for your support of Saracens. We are extremely proud of what we have created at StoneX Stadium to date, but we are commitment to make further improvements. Putting people first and providing the very best customer experience are major priorities for Saracens.

Your feedback is extremely valuable to us and forms the basis of regular operational and customer experience reviews, ensuring your match day experience improves, week-on-week.

Please read on to see how we have responded to previous feedback so far and what we have planned moving forwards. If you have further feedback, please don’t hesitate to keep us updated via our match day experience survey.

FOOD & DRINK

 

CAN YOU PROVIDE MORE WARM COVERED SPACES FOR SUPPORTERS AROUND THE STADIUM?

We are aware that outside of the Olympic Bar on the ground floor of the East Stand, warm covered spaces across the stadium are limited. We are currently planning some exciting infrastructure developments at StoneX Stadium which will address this issue and further enhance the match day experience for supporters. We will provide updates on these plans as soon as we have them.

CAN YOU REDUCE THE QUEUES FOR FOOD AND DRINK OUTLETS?

We are aware that queues can be an issue on match day, especially at peak times (i.e. 15 minutes before KO and at half-time), and we monitor this closely. We are planning new food and drink infrastructure to create additional capacity and variety around the stadium which will reduce but not eradicate queues. We will be engaging with supporter groups in the planning of these food and drink improvements with the intention of implementing the changes ahead of the 2022-23 season.

CAN YOU MAKE THE FOOD & DRINK OFFERINGS MORE VARIED?

At StoneX Stadium we strive to provide a wide variety and high-quality range of food and drink offerings. Please take a look here to see our menu and locations of food outlets across the stadium.

However, we agree that we can do better and so we are currently reviewing and planning new food and drink infrastructure which will help us further increase the variety of our catering offerings. We will be working with our supporter groups on this and the work will include (but not limited to) consideration of supporters with food allergies, those following a vegetarian or vegan diet, and non-alcoholic drink options.

 

IS THERE ANY MORE SEATING AVAILABLE AROUND THE FOOD & DRINK CONCESSIONS?

As part of our planning for new food and drink infrastructure we will be considering the requirements for additional seating and/or tables around our food and drink concessions. We will provide updates on our plans as they develop, so watch this space!

 

ON THE WINTERY DAYS, CAN YOU PROVIDE MORE HOT DRINK CONCESSIONS?

Our official coffee supplier is Tiki Tonga and they have recently increased the number of Tiki Tonga coffee units across the stadium to four.

Coffee, tea and hot chocolate are also available to purchase at the main Olympic Bar on the ground floor of the East Stand.

SOUND & VISIBILITY

 

CAN YOU POSITION A TV IN THE BAR AREA SO WE CAN WATCH THE GAME WHILST QUEUEING FOR FOOD & DRINK?

We have recently upgraded our TVs and digital signage throughout the stadium so that screens are in use within the Olympic Bar area and hospitality areas pre, during and post match. As part of our plans to further enhance the match day experience ahead of the 2022-23 season, we will be installing bigger screens into the Olympic Bar.

WE CAN'T HEAR THE PA ANNOUNCEMENTS! CAN YOU MAKE IT CLEARER/LOUDER?

We would like to reassure all fans that our PA system is top of the range, with speakers directed towards the seats meaning volume and clarity is dependent on your position in the stadium. With our latest West Stand developments, we have upgraded this system which we believe has enhanced the sound even further. Please note that volume is subjective, and although we monitor and adjust accordingly on a game-by-game basis, it may not suit everyone at every game.

 

OUR FAVOURITE PART OF A MATCH DAY IS THE REF LINKS, WILL THESE BE AVAILABLE FOR EVERY MATCH?

We can confirm that Ref Link is available for every game broadcast by BT and is tested regularly by both Saracens and BT. If a game is not broadcast Ref Link is not available, however the majority the time these games will be covered on radio.

Ref Link is available to purchase in the Saracens Store at the south end of the East Stand and the Saracens pop-up store at the west end of the North Stand.

THE BIG SCREEN POSITIONING ISN'T WORKING FOR US, CAN IT BE MOVED?

We have endeavoured to setup the stadium for the 2021/22 season so that we can continue to provide the best possible experience for spectators whilst the new West Stand is being developed. We have elected to keep both screens on site and placed them in the optimal position to provide site lines for the benefit of as many fans as possible.

Now that we are using the seating in the new West Stand, we have been able to adjust the big screens and improve the sight lines for a larger proportion of our supporters.

TRAVEL

 

CAN YOU REDUCE THE WAIT TIME FOR SHUTTLE BUSES?

The shuttle buses form an important part of our Match Day Travel Plan and this unique free service to supporters is extremely effective in linking local public transport services to the stadium. The number of buses is subject to expected attendance, so be sure to check our website here week-on-week to for updated travel times.

STADIUM OPERATIONS

 

THE STEPS AROUND THE STADIUM ARE SOMETIMES SLIPPY & DANGEROUS, CAN YOU INSTALL MORE HANDRAILS?

We have an excellent safety record here at StoneX Stadium with very few reported incidences. Handrails are in position on the steps of the East and West Stands, but we are also required to provide suitable movement around the stands for emergency procedures. For any supporters with mobility issues, please contact Supporter Services who will be able to assist you with any specific requests.

CAN YOU INSTALL MORE SIGNAGE AROUND THE STADIUM TO MAKE IT EASIER TO WAYFIND?

We agree that current way-finding signage around the stadium needs to be improved.  We are planning new signage and digital way-finding ahead of the 2022/23 season, to coincide with the full opening of the new West Stand.  In the meantime, if the signage is not supporting your movement around the stadium please speak to one of our wonderful Pioneers who will be able to help you.

WE'D LOVE TO ACCESS THE WEBSITE & APP DURING PLAY, IS THERE ANY WIFI AVAILABLE AT THE STADIUM?

Wi-Fi is available throughout the stadium and is free to use. In line with the West Stand fully opening, we will be providing upgraded Wi-Fi infrastructure and coverage which will support greater access to our website and App throughout the experience at StoneX Stadium.

WILL THERE BE ADDITIONAL WHEELCHAIR SPACES AS PART OF THE WEST STAND?

There are currently three wheelchair seating areas within the stadium, providing a limited choice for our wheelchair users. We have addressed this in the design of the new West Stand which will provide additional facilities for supporters using wheelchairs and personal assistants across four new separate locations within the stand. Accessible by two separate lifts at either side of the stand, these new facilities will become available for the start of the 2022-23 season.

ENTERTAINMENT

 

CAN YOU TURN THE MUSIC DOWN SO THAT I CAN SPEAK TO MY FRIENDS BEFORE THE MATCH?

We receive lots of feedback about PA volume and clarity. We monitor crowd attendance each week and work on volumes accordingly, testing different configurations in order to optimise the system. We will continue to review feedback from supporters and seek to provide the best possible experience. However, please understand that volume is subjective, and although we monitor and adjust accordingly, it may not suit everyone at every game.

CAN YOU CHANGE THE MUSIC SO THAT IT IS MORE ENJOYABLE TO THE FULL AUDIENCE?

As we hope you will appreciate, music is a subjective topic! We will continue to work with the Saracens Fans Forum, in addition to match day surveying, to ensure the playlist is as balanced as possible.

OUR CHILDREN ARE IMPATIENT TO GET ON THE PITCH POST-MATCH! CAN YOU MAKE THE WAIT TIME SHORTER?

We fully recognise that providing access to the pitch after the game is a unique and special part of the StoneX Stadium match day experience. Unfortunately, COVID-19 restrictions for the majority of this season have limited our ability to open the pitch prior to the players completing their post match activities. With COVID-19 restrictions now lifted we are pleased that we are able to provide earlier access to the pitch and hope that you and your children are enjoying this unique experience.

It is important to note that we will need to continue to respond with any future changes to COVID-19 restrictions for the protection of our players and supporters.

FAN BEHAVIOUR

 

THE FAN EXPERIENCE IS OFTEN TAINTED BY FANS GETTING UP AND MOVING AROUND DURING THE GAME, CAN YOU ENCOURAGE THEM TO STAY IN THEIR SEATS UNTIL HALF/FULL TIME?

We understand how movement amongst the crowd can have a negative impact on the experience of others. We currently use our big screens and programme messaging to encourage fans to remain seated until breaks in play and will continue to do so. We also brief our Pioneers to look out for this behaviour and intervene if necessary and we will continue to stress this in future briefings.

Partners
Shawbrook
Simba
Hy-Pro
Acronis
Castore
Partners

On the evening of Wednesday 11th May, a host of Saracens Womens players will be descending on StoneX Stadium to take on the role of coach and give young players from the community the chance to learn from the very best.

The session is open to all players aged U11 – U18 and will provide an opportunity to work with players on a number of skill stations alongside Saracens’ award winning community coaches and high-profile Saracens players under the floodlights of StoneX Stadium on the 4G pitch!

The session will allow young players to train in a fun and enjoyable environment developing individual concepts such as catch & pass, evasion and game play.

The coaching session will be followed by an opportunity to collect autographs and mingle with the players responsible for some of the most expansive and entertaining rugby in the Allianz Premiership 15s.

OVERVIEW

The Saracens Players Coaching Event is Saracens’ most immersive coaching experience. The programme, following on from the mens event which is now in its eighth season, will look to provide a similar experience in this first event of its kind for the Womens Team at the club.

Saracens profile players are able to attend these evenings to pass on their expert coaching tips to young players across the community. The Saracens players will instil some of the values that drive them, urging young talent to work hard; play with honesty, humility and discipline whilst working together as a team.

Each child will receive their very own limited edition t-shirt to train in and the evening will conclude with an opportunity to collect autographs plus have photos taken with some of the biggest names in the Gallagher Premiership, most of whom are often unable to attend our traditional rugby camps programme.

Specific Course Information:
Course: Saracens Players Coaching Event
Venue: StoneX Stadium
Date: 11/05/22
Time: 18.00 – 18:15 – Arrival for registration
18:30 – Rugby sessions begin
19:30/19:45 – Rugby sessions end & autograph session begins
20:30 – Event close
Ages: U11 – U18
Price: £50.00

Players to be confirmed
*Selected players may be subject to change due to injury, illness or other rugby commitments.

SARACENS RESIDENTIAL RUGBY CAMP, FEATURING A DAY TRAINING WITH THE PROS

Come and experience the life of a professional rugby player on our residential camp. For four days and three nights you will eat, sleep, train, recover and abide by the Core Values in the same way as the Saracens first team do daily.

Throughout your time with some of our top coaches you will work on differing skills that will make you a more rounded player and give you the ability to view the game from different perspectives on the pitch. You will develop skills in leadership, decision making and goal setting as well as creating a game plan that will suit the players around you, culminating in playing a match at StoneX Stadium on the last day with your families invited to be there to watch.  

A day with the pros early in the week will see players experiencing training alongside the professional players in the morning, learning directly from the likes of Maro Itoje, Jamie George and club captain Owen Farrell (players subject to injuries and enforced international leave). After lunch the players will have the opportunity to watch the first team train and ask questions of the management to explore reasoning behind certain activities and improve depth of knowledge that they can take away to their own clubs. There will be an opportunity then for pictures, autographs and questions when the session has finished.

Outside of training the players will learn more about nutrition, the best ways to recover after rugby activity and what work is done away from the pitch in terms of preparation and analysis, all of which will help players achieve their goals set out with coaches throughout the camp.

Our coaches will each bring a range of skills all specialising in different areas of the game. Their knowledge will enable players to work on position specific skills, as well as giving them the opportunity to learn something new, including kicking, scrummaging and passing as well as the contact areas of the game.

Whilst at a Saracens Rugby Camp children will strive to adhere to our core values:

Discipline

We understand our role within the team and commit to be the best that we can be.

Honesty

We are honest with our self and help create a safe environment where others can give and receive honest feedback.

Work Rate

We work together as a team and always give 100%.

Humility

We are good losers as well as good winners and we treat everyone with respect.

Included

TRAVELLING BY TRAIN

The stadium is served by four train stations:

  1. White Hart Lane (London Overground): approx. 5 mins walk to the stadium – that’s more or less 500 steps for those of you with fitness apps.
  2. Northumberland Park (Abellio Greater Anglia services): approx. 10 mins walk to the stadium and about 1,000 steps.
  3. Tottenham Hale (Victoria line and Abellio Greater Anglia services): approx. 25 mins walk to the stadium and roughly 2,500 steps.
  4. Seven Sisters (Victoria line and London Overground): approx. 30 mins walk to the stadium and around 3,000 steps.

You are advised to check your journey prior to leaving in case of any line closures or diversions.

Travelling through Victoria
Take the Victoria line to Seven Sisters or Tottenham Hale, then take a bus to the stadium or walk. If you wish to take the Overground to White Hart Lane, you are advised to board at Liverpool Street.

Travelling through Waterloo
Take the Northern line to Euston and then use the Victoria line as above.

Travelling through Paddington or Marylebone
Take the Circle line to Liverpool Street for trains to Northumberland Park or White Hart Lane. Alternatively, you could take the Metropolitan line to Kings Cross and the Victoria line as above. (If you are travelling through Marylebone you will need to walk to Baker Street to access the Circle and Metropolitan lines).

Travelling through Euston or Kings Cross St Pancras
An alternative to using the Victoria line is to take the Circle or Metropolitan lines to Liverpool Street for trains to Northumberland Park or White Hart Lane.

Travelling through Liverpool Street
Use London Overground for direct trains to White Hart Lane, or Greater Anglia for direct trains to Northumberland Park.

Travelling through Stratford
Take a direct Greater Anglia train to Northumberland Park.

Travelling through Fenchurch Street
Walk to Liverpool Street for trains to Northumberland Park or White Hart Lane.

TRAVELLING BY TUBE

Travelling through Victoria
Take the Victoria line to Seven Sisters or Tottenham Hale, then take a bus to the stadium or walk. If you wish to take the Overground to White Hart Lane, you are advised to board at Liverpool Street.

Travelling through Waterloo
Take the Northern line to Euston and then use the Victoria line as above.

Travelling through Paddington or Marylebone
Take the Circle line to Liverpool Street for trains to Northumberland Park or White Hart Lane. Alternatively, you could take the Metropolitan line to Kings Cross and the Victoria line as above. (If you are travelling through Marylebone you will need to walk to Baker Street to access the Circle and Metropolitan lines).

Travelling through Euston or Kings Cross St Pancras
An alternative to using the Victoria line is to take the Circle or Metropolitan lines to Liverpool Street for trains to Northumberland Park or White Hart Lane.

Travelling through Liverpool Street
Use London Overground for direct trains to White Hart Lane, or Greater Anglia for direct trains to Northumberland Park.

Travelling through Stratford
Take a direct Greater Anglia train to Northumberland Park.

Travelling through Fenchurch Street
Walk to Liverpool Street for trains to Northumberland Park or White Hart Lane.

You are advised to check your journey prior to leaving in case of any line closures or diversions.

TRAVELLING BY BUS

The stadium is well-served by TfL buses, albeit with some services diverted during the road closure period.

Bus diversions will be minimised, so they are back operating on the High Road as soon as possible after the final whistle.

Before and during a match, services that normally run up and down the High Road (149, 259, 279 and 349) are diverted to the east of the stadium at Lansdowne Road, rejoining the High Road at the Northumberland Park junction.

You are advised to check your journey prior to leaving in case of any line closures or diversions.

CYCLING TO THE STADIUM

We encourage spectators to cycle to Tottenham Hotspur Stadium.  There is ample cycle parking around the stadium and at the Tottenham Community Sports Centre and St Francis De Sales School, with capacity for 220 bicycles across the two sites.

Cycle Superhighway 1 begins on Church Road immediately opposite the stadium and runs to Liverpool Street station.

There is both on-street and off-street cycle parking provided in the local area around the stadium.

TRAVELLING BY CAR

No parking
There is no parking available for general admission fans at the stadium.

The road closures also mean that, if you choose to travel by car, you will not be able to exit any car parking facility within the road closure area for one hour after the final whistle.

Therefore, in most cases, we discourage fans from driving to the stadium, so please explore your public transport options before travelling.

Accessible Parking

TBC. For any queries please email supporterservices@saracens.net

DONATE £5 TO ENTER OUR FREE PRIZE DRAW TO WIN … 

…an incredible money can’t buy prize, donated by our good friends at StoneX 

A trip for two people to a Saracens European away game during the 2022-23 season, including return flights with the Saracens squad, staff and guests, one nights hotel accommodation, evening dinner and pre-match lunch with senior Saracens staff and guests, and two tickets to the game.

 

HOW TO ENTER

  1. Make your £5 donation via our online donation link here 
  2. Alternatively, enter for free via the online prize draw form at the bottom of this page 

 

FREE PRIZE DRAW – TERMS AND CONDITIONS

 

1. By entering the prize draw you are agreeing to these prize draw Terms and Conditions.

2. The prize draw is being run by Saracens Ltd on behalf of Duchenne UK.

 

Eligibility to Enter

 

3. The prize draw is open to entrants over 18 years of age. Employees of Saracens Ltd are excluded from the prize draw.

4. In entering the prize draw, you confirm that you are eligible to do so and eligible to claim any prize you may win.

6. The prize draw is free to enter.

 

How to Enter

 

7. To be automatically entered into the prize draw simply donate £5 to Duchenne UK, either when purchasing tickets for the Showdown 2 match or via the +5 4 Duchenne donation button at  www.saracens.com/duchenne-uk-theshowndown2-match-day-charity-partner/ from Monday 6th December 2021 until 3.00pm on Saturday 26th March 2022; or enter for free by completing the free entry form at  www.saracens.com/duchenne-uk-theshowndown2-match-day-charity-partner/ from Monday 6th December 2021 until 3.00pm on Saturday 26th March 2022. Entries received after this time and date will not be included in the draw.

8. Saracens will not accept responsibility if contact details provided are incomplete or inaccurate.

 

The Prize

 

9.  The prize will be a trip for two people to a Saracens European away game during the 2022-23 season, including return flights with the Saracens squad, staff and guests, one nights hotel accommodation, evening dinner and pre-match lunch with senior Saracens staff and guests, and two tickets to the game. The two return flights will be economy and will depart and arrive at an airport chosen by Saracens Ltd. The hotel accommodation will be chosen by Saracens Ltd and will include one double or twin bedroom and breakfast for two people. The two winners will join other Saracens guests for an evening three course dinner, including selected wines and beers. The two winners will also join other Saracens guests for a pre-match lunch, either at the stadium or at another venue near the stadium when selected wines and beers will again be provided. 

10. The draw will be made online and the winner drawn at random.

11. The Saracens European away game will be chosen by Saracens Ltd with the winners joining Saracens staff and other guests on this organised trip.

12. The prize is non-exchangeable, non-transferable and no cash alternatives will be offered.

13. If the winner is unable to use the prize they must notify Saracens as soon as possible so that it can be offered to another randomly drawn entrant to the Prize Draw.

14. The decision of Saracens regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it.

 

Winner Announcement

 

15. The winner will be notified after 26th March 2022 via the email address provided.

16. If the winner does not respond to the emails notifying them of their win within 14 days they will lose their right to the prize, and Saracens reserves the right to choose and notify a new winner.

 

Receipt of the Prize

 

17. The winner will be provided with full details of the prize, dates, times and travel plans once the 2022-23 European fixtures have been confirmed.  

 

Data Protection and Publicity

 

18. You consent to any personal information you provide in entering the prize draw being used by Saracens Ltd for the purposes of administering the prize draw, and for those purposes as defined within our privacy notice.

19. All entrants may apply for details of the winning participant by contacting us at e-mail address to be given

20. All personal information shall be used in accordance with Saracens Ltd Privacy Notice.

 

Limitation of Liability

 

21. Saracens Ltd does not accept any liability for any damage, loss, injury or disappointment suffered by any entrants as a result of either participating in the prize draw or being selected for a prize, save that Saracens Ltd does not exclude its liability for death or personal injury as a result of its own negligence.

22. Saracens reserves the right to cancel the prize draw or amend these terms and conditions at any time, without prior notice.

23. The prize draw and these Terms and Conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Thank you for booking your child on a Saracens Rugby Camp. We look forward to welcoming your child to what is set to be an excellent fun-filled few days of coaching, the Saracens way!

Please see below the information regarding the details of the camp. If you have any questions, please contact our Camps Manager at community@saracens.net.

On Arrival

We encourage you to arrive between 09:40 – 09:55 to register your child ahead of a 10:00 start. Please note we cannot be responsible for children before this time.

Collection

Parents of U7’s & U8’s should collect their children at 1.00pm and all other age groups at 3pm. Please give their name to the lead coach of their group and ensure he/she marks your child as collected. Late pick up could incur an additional charge.

Kit List

Remember; “a warm dry child is a happy child” – please take weather conditions into consideration. Please be aware activities will continue unless there are extreme weather conditions, and the following kit is recommended:

Food

Food will not be provided on this camp so please ensure that your child brings a packed lunch plus snacks and water – in a named water bottle.

Medical Treatment

Any medication must be handed in on arrival, unless it is self-administered such as Ventolin. Please put it in a named bag with clear instructions on dosage. You should already have informed us, when booking, of any treatment which your child might need, or of any other allergies / dietary requirements. If there are any medical problems, we will contact you straight away. Please make sure you are available on one of your emergency contact numbers at all times

Coaching

The Camp will be staffed by RFU-accredited coaches who are fully DBS checked and approved and first aid trained; the highest safety measures will be taken

Behaviour

All camps are designed to be enjoyed by every participant. We expect the highest standards of behaviour and conduct on all our camps, and should any players misbehave or bully other participants, we shall have no option but to send them home and payment will be withheld. I am sure that you will understand this and, that as parents/guardians, you will reinforce these points to your children.

Photography

By booking this camp you agree to allow photographs to be taken of your children to be used within future marketing materials and placed on the official website. If you have any concerns or do not wish for photography of your child to be used, please email community@saracens.net or let the site manager know when you register your child at the start of the course on the day.

Disclaimer and Liability

All participants are covered by Public Liability Insurance whilst on the Saracens Rugby camp. However, Saracens Ltd can not be held responsible for any act, omission, loss, or damage such as

Please note this is not an exhaustive list. Nothing in these terms and conditions shall limit Saracens Ltd liability for death or personal injury caused by their negligence or the negligence of its employees.

Cancellations

If a Participant withdraws after booking onto a course, Saracens reserves the right to withhold the full course fee. Any participant withdrawal made prior to 2 weeks before the start date of the event will have the option to a credit for use on a similar camp (subject to a price alteration – No refund will be made on a cheaper course). Any withdrawals made within the 2 weeks before the start date of the camp will not be refunded and there will not be an option to a credit for any reason.

Should the camp not go ahead and be cancelled by the organisation, then all participants will be refunded the monies paid within 30 days of the cancelled event.

We look forward to meeting you and your child at our camp very soon.