May 25, 2014
Full refund for late Supporters coaches
Saracens supporters who paid for places on official coaches and arrived after kick-off in the Heineken Cup final will be offered a full refund.
Coaches were severely delayed and, while there may have been extenuating circumstances related to traffic, weather and drivers, it is unacceptable that supporters should have missed the start of the showpiece occasion at the Millennium stadium in Cardiff.
The club’s supporter services staff will contact affected passengers directly.