Saracens - Job Vacancy - Stadium Sport Manager

Aug 29, 2018

Job Vacancy - Stadium Sport Manager


JOB TITLE: Stadium Sport Manager    

LOCATION: Allianz Park          

CONTRACT TYPE: Contract

RESPONSIBLE FOR: Sports Assistants / Stadium Sport / Athletic Operation Co-Ordinator (consultant)

INTERNAL LIAISON: All Internal Departments  

EXTERNAL LIAISON: Shaftesbury Barnet Harriers (SBH), Barnet and District Athletics Club, England Athletics and UK and any other external stakeholder, e.g. a school

PURPOSE OF THE JOB:

The Stadium Sport Manager is part of the Senior Management Team at Allianz Park and is responsible for the management and co-ordination of all sports related bookings and events at Allianz Park. They are responsible for the delivery and coordination of athletics including the primary functions below:

  1. Cost control and budget management for all Stadium Sport income and costs
  2. Ensure the safe and cost effective operation of the sports facilities at Allianz Park.
  3. Maximize the commercial opportunities of the Allianz Park regarding the viability of planned and proposed sports related events
  4. Maintain strong relationships with key sport related stakeholders including SBH, Barnet and District and Greenspaces as well as third party contractors supplying paramedics, cleaning, security and car parking staff.

Reporting to the Operations Director and Executive Board, it is imperative for this post holder to ensure that the service provided to both internal and external stakeholders is of the highest degree. Customers and users of the stadium need to be held in the highest regard with professionalism, humility and customer care.  Their impressions, and how they verbally market us, count.  This role is significant in ensuring Saracens values are upheld at all times.  The role requires someone who is confident and courteous and can build, and sustain, long relationships with our event owners and sports users.

 

 

Duties

KPI’S

1.0    Cost Control and Budget Management

 

Preparation of all Stadium Sport budgets with a tight management of expenditure to within agreed limits.  Including all Stadium Sport Income and Costs

 

Report and update FD on operational and sports event revenue and spend as required including management and coordination of all departmental related Purchase Orders.

 

Report on F&B spend at key events

 

 

Meet overall budget contribution to Saracens Ltd

 

 

To operate within budget limits

Maintain event profit margins

 

 

F&B Spend at events

 

2.0 Ensure the safe and cost-effective operation of the sports facilities

 

Managing the sports operations staff monitor and maintain operational delivery and facility quality – create and maintain a clean, tidy well-presented facility for all sports users including the West Stand. The facility should always be ‘sport ready’.

 

Coordinate and map stadium activity and usage managing a team of Sports Assistants and an Athletic Co-Ordinator to do so.

 

 

To implement and develop procedures to ensure stadium operations and readiness throughout the year.

 

Manage the maintenance of sports equipment following an agreed Planned Preventative Maintenance (PPM) schedule as required, authorise replacement or repair as required within budget.

 

To manage and monitor daily task completion and operational standards using Computer-Aided Facility Management

 

To ensure the site is fully operational and staffed adequately during opening hours and around major events.

 

To be on call during opening hours, ensuring that problems / queries are dealt with logically and measured.

 

Be aware and adhere with statutory, legal and company requirements for (not limited to): Health and Safety, Fire Regulations including evacuation, Accident reporting

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Visual inspection / feedback

 

 

Equipment register / Maintenance Log / PO system

 

 

PPM Completion, compliance and KPI achievements of team members.

 

Staff rota / Team management / team relationship – Staff feedback

 

 

H&S Audits

RIDDOR instances

 

3.0 Maximize the commercial opportunities of the Allianz Park regarding the viability of planned and proposed sports related events

 

Manage all sports facility bookings and the key decision making of event prioritisation with Allianz Park Experience.

 

Maintain retention of clients business and key sporting events year on year.

 

Drive and encourage footfall for all events to generate F&B spend to support a sales commission to Saracens Ltd from Leaf Ltd.

 

Maximise sales opportunities and regular weekly community use of facility at peak and non-peak times.

 

Ensure the CRM platform is maximised, accurate and up to date at all times. Ensure GDPR compliant.

 

Manage a sustainable relationship with Middx University and ensure a rental agreement for all sports facility hire to support academic requirements

 

 

 

 

 

 

 

90% retention of major events

 

 

F&B spend at events

 

 

Revenue from cricket, dance, karate, rugby etc.

 

Management review, communications.

 

Revenue / feedback

 

 

4.0 Maintain strong relationships with key sport related stakeholders including SBH, Barnet and District and Greenspaces as well as third party contractors supplying paramedics, cleaning, security and car parking staff.

 

Working closely with the Operations Director and Head of Facilities maintain a healthy relation with third part contractor service providers (Pro Medicus, TCFM, SRM and Trademark Events Ltd).

 

Take a diplomatic approach to ensure a healthy relationship with SBH and Barnet AC.

 

Attend monthly, or as required, meetings to discuss facility, fixtures, conflicts of interest.

 

To support Athletic Operations co-ordinator when required or to guide when required.

 

Attend SAG / CPZ and Travel meetings as required to ensure compliant event delivery.

 

Ensure suitable facility provisions for Athletic users and SBH and Barnet AC, as per the Shared Use Agreement under Section 106.

 

 

 

 

 

Feedback

 

 

 

Feedback monthly meetings

 

 

 

 

 

Successful event delivery / match officials reports / feedback

 

 

 

Feedback

Other

 

To communicate effectively and timely with all company related departments or teams.

 

 

Flow of information between departments

 

PERSON SPECIFICATION

 

 

 

ESSENTIAL

REQUIREMENTS

DESIRABLE

REQUIREMENTS

QUALIFICATIONS

 

 

‘A’ levels and relevant experience

 

GCSE’s including Maths & English

 

Relevant education to a degree level (Sports, Leisure, Event Management, Facilities, Operations, Business).

 

MA / MBA

EXPERIENCE

 

 

A minimum of two years working in venue management, sports, leisure or event management.

A managerial or supervisory level of experience, dealing with events and operations at a stadium

KNOWLEDGE AND SKILLS

Excellent verbal and written communication skills

 

Computer literate and confident in MS Excel; Word and Outlook

 

Understanding of Rugby and Athletics requirements

 

Experience using Delphi and salesforce platform

 

Experienced in using Computer-Aided Facility Management (CAFM)

 

Understanding of catering operations

 


 

PERSONAL QUALITIES

 

 

 

Ability to inspires both staff and customers with trust and confidence

 

Passionate about venue management and customer service

 

Ability to multi-task, think fast and to deliver solutions to customer requirements

 

Possess diplomacy, discretion and impartiality of judgment

 

Creative in thinking and approach

 

Enjoys a challenge

 

A good sense of humour, flexible and forward thinking to anticipate problems before they arise

 

 

Flexible and forward thinking to anticipate problems before they arise

 

Possess diplomacy, discretion and impartiality of judgment.

 

MOTIVATIONS & EXPECTATIONS

 

Able to communicate at all levels

 

Self-started, drive, ambition

 

Ability to work to strict pressured deadlines

 

Motivated by a passion for quality and great service delivery

 

A “can-do” attitude

 

To be an excellent ambassador for the Company

Comfortable to present to board level

 

Creative in thinking and approach

 

Closing date:  11th September  2018               

Interviews to be held w/c:  24th September 2018

If you would like to apply, please send your CV and covering letter to SangitaAsani@saracens.net. 

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