Our Team of Pioneers Look Forward To Welcoming You To Allianz Park
Who are the Pioneers?
The Saracens’ Pioneers are a unique resource that draws on best practice for crowd safety management, in conjunction with a level of customer service that is, we believe, unmatched at any other sporting venue. The Pioneers are a team of volunteers that are here to meet and greet all supporters coming to Allianz Park on match days. Our group consists of all ages, with most Pioneers being Saracens fans for years. The one thing they all have in common is the desire to go that extra mile and give all supporters the best possible matchday experience.
All Pioneers are trained to Level 2 Spectator Safety and the team who support assisted customers all have keen equality and disability awareness. A number also have professional experience working with client groups with a range of physical, emotional and learning difficulties.
What Do We Do? How can we help?
Anything we can do to help is the easy answer. Our team will provide help, guidance and the answers to any questions you might have when you arrive at the Stadium. We can provide a dedicated service to our disabled visitors, ranging from escorting you to your seats, to helping with half-time refreshments and everything else in between. We all work together as one big team, so in the unlikely event we can’t help you, we can certainly find someone who can.
How and where can you find us?
Our team can be found on a matchday on the approaches to Allianz Park and at the Stadium in the lead up to all Saracens fixtures and major events. You will easily spot us dressed in our bright blue uniform, so just come and find us, ask us anything, and we will do all we can to help.
Dedicated Pioneers can be called to assist with transportation in and around the stadium if you have a mobility issue.
The Pioneer Vision
The Pioneer scheme is a foundation stone of striving to be the most innovative, caring and hardest working rugby organisation in the world. The Pioneers fully buy into the club values, namely:
- Be a trusted group of friends who work hard for the club and each other
- Innovate by pushing accepted boundaries on and off the field
- Care for every player and staff member, and their families, as individuals
- Develop a club culture based on work rate, discipline, honesty and humility
- Sustain this culture by planning succession from within at every level
- Critically reflect on our own pursuits of personal excellence, and
- Be relentlessly positive and energised at all times