Saracens - Terms and Conditions

SARACENS TICKETING – Ts&Cs

1. Age Qualifications – proof of age must be provided

Concessions

1.1 Babes in arms: aged under 2 years old on 1st September 2019

1.2 Under 16s: aged 3 – 15 on 1st September 2019

1.3 Under 24s: aged 16 - 23 years old on 1st September 2019

1.4 Senior Citizen: aged 65 years old or over on 1st September 2019 

2. Ticket Exchange

2.1 Members who are unable to attend a game can make their ticket available once the match is sold out via the Resale Platform (subject to restrictions).

2.2 Upon a buyer being found and a sale being made, your membership card will be disabled for the game and the buyer will be issued with a ticket. The credit for the ticket sale (less a 10% administrative charge) will be returned to you.

3. Cancellation of Season Tickets

3.1 All Season Tickets, purchased by any payment method, are non-refundable.

4. Direct Debit Payment Scheme 

4.1 You may become an annual member by paying for an annual membership, at the price set out on our website, in one full upfront payment.

4.2 Alternatively, you can become a monthly member by paying monthly, at the price set out on our website, via Direct Debit.  Please note that if you choose to become a monthly member you are agreeing that you will continue to pay for the ticket and be a member for a minimum of eleven months.

4.3 If you are already a member of the Direct Debit scheme, we will advise you of your new package price. If you decide that you would no longer like to be a member, you must notify us prior to the 15th April that you wish to cancel your Direct Debit membership and on such notification you will no longer be a member and we will cease activating your Direct Debit to the extent you have one in place with us.

 4.4 Direct Debit payments are spread evenly over 11 months.  First payment will be taken on 5th May 2019 and the final payment in March 2020. In the event of joining the Direct Debit scheme after the scheme is rolling a one off ‘catch up payment’ will be taken and then equal monthly payments through to March. This catch up payment may be taken as the first Direct Debit payment or by payment card at our discretion.

4.5 At renewal time, members will be notified of their new Direct Debit payment amounts for the forthcoming season. Any members wishing to cancel their seats need to contact the club otherwise the new monthly payments will commence, and members will be considered to have signed up for the new season at the new fees.

4.6 To use the Direct Debit scheme, you must be 18 years old or over and hold a bank or building society current account which can support a Direct Debit. Parents or guardians may make an application for a membership to be used by a person aged under 18.

4.7 Season Tickets may be subject to cancellation if the Season Ticket Holder:

4.7.1 Fails to comply with any of the terms of this agreement; or

4.7.2 Fails to pay Saracens Limited a monthly payment on or within 3 days of the due date for payment; or

4.7.3 Fails to maintain a Direct Debit Mandate, then and in such event the membership holder agrees to allow the club to debit a credit / debit card as provided by the seasonal member. Should this transaction be blocked then the membership holder agrees that the membership card(s) will be suspended.

4.7.3 The membership holder will not without prior consent of the Club be entitled to use the membership card in the event of a default as described in Clause 2 above.

4.7.4 If following an event of three defaults as described in Clause 2, the membership holder wishes to continue for the remainder of the current season, the membership holder shall pay forthwith to the Club the total of the remaining monthly payments which are unpaid.

4.7.5 Following the 3rddefault as described in Clause 2 above, all instalment facilities will be withdrawn from the membership holder.

4.7.6 This agreement is personal to the membership holder and is not assignable by the membership holder.

4.7.7 The Club reserves the right to refuse members entry in to the Direct Debit scheme and to amend the terms stated in Clause 6 above.

4.7.8 Saracens Ltd will charge £10 admin fees for each and every failed Direct Debit instalment.

5. Seasonal Membership Benefits

Joining the Saracens membership scheme, either as part of becoming a Season Ticket Holder, signing up to a free membership or purchasing a membership package will entitle the supporter to the following benefits:

5.1 Wolf Pack Membership Benefits – free to all subscribers

  • Exclusive monthly e-newsletter
  • Invites to exclusive events with right-to-buy tickets/access
  • Free subscription to Saracens TV
  • Access competitions
  • Feedback and surveys (Have your say)
  • Discounts offers and surprise giveaways
  • Free optional access to Rewards 4 Rugby including a 100 point welcome offer

5.2 1876 Membership Benefits – free to all season ticket holders

  • Membership card and welcome pack
  • Entry into ballot for Six Nations tickets
  • Free entry to all Saracens Women, Storm and Academy fixtures
  • Summer Gathering event at Allianz Park
  • Priority booking window on all knock out fixtures.
  • Exclusive monthly 1876 Membership e-newsletter
  • Invites to exclusive club events with right-to-buy tickets/access
  • Free subscription to exclusive 1876 Membership video content
  • Access exclusive 1876 Members competitions
  • Members forums and feedback on club surveys
  • 25% discount on Red and Black category tickets for the showpiece fixture
  • 10% discount on category B match tickets at Allianz Park
  • 10% off Wolfpack Lager
  • 10% discount at Porky’s Restaurants
  • 25% discount on your seat price for all knock out fixtures.
  • 50% off programmes at Allianz Park
  • Discounts, offers and surprise giveaways
  • Free optional access to Rewards4Rugby loyalty scheme. Including a 100 point welcome offer

5.3 The 28 Club Benefits – free to all Platinum and Platinum Plus season ticket holders

  • Membership card and welcome pack
  • Entry into ballot for Six Nations tickets
  • Free entry to all Saracens Women, Storm and Academy Fixtures
  • Summer Gathering event at Allianz Park
  • Priority booking window on all knock out fixtures.
  • Exclusive monthly 1876 Membership e-newsletter
  • Invites to exclusive club events with right-to-buy tickets/access
  • Free subscription to exclusive 1876 Membership video content
  • Access exclusive 1876 Members competitions
  • Members forums and feedback on club surveys
  • 25% discount on Red and Black category tickets for the showpiece fixture
  • 10% discount on category B match tickets at Allianz Park
  • 10% off Wolfpack Lager
  • 10% discount at Porky’s restaurants
  • 25% discount on your seat price for all knock out fixtures.
  • 50% off programmes
  • Discounts, offers and surprise giveaways
  • Free optional access to Rewards4Rugby loyalty scheme including a 100 point welcome offer
  • Exclusive 28 Club Event
  • 28 Club scarf and merchandise pack
  • 2 x 20% club shop vouchers
  • Two free Red and Black Match Tickets to a choice of selected matches (ticket upgrades are available)

The club reserves the right to withdraw, change or add additional membership benefits at any time.

No cash alternative is available.

6. Saracens Showpiece fixture – discount information

Saracens Season Ticket Holders are entitled to 50% off additional tickets purchased for Saracens annual showpiece fixture. The club will announce both the on sale and the close dates for the promotional period via Saracens.com. Offer is subject to availability and the number of seats available to purchase per Season Ticket Holder is limited.

7. Rewards4Rugby Loyalty Programme

Rewards4Rugby is our rewards and loyalty programme which is free for all our members, season ticket holders and fans to use.  As a Saracens fan, you will be entitled to collect Rewards4Rugby points when you purchase your season tickets, matchday tickets, membership and merchandise at Saracens. For further details about the Rewards4Rugby programme, please click here.

When you purchase an advance ticket online or over the phone with us, you will earn Rewards4Rugby points and we will instruct Rewards4Rugby (acting as our data processor) to process your personal information using the details (including name, address, email address and transactional information).  In order to claim these points, you will need to join the Rewards4Rugby programme (and activate your account), so please look out for the opportunities to do so both during and after your ticket purchasing journey and start saving towards your next purchase with us. 

As well as earning Rewards4Rugby points when you make purchases with us (please click here), you can also earn points when shopping online with thousands of high street retailers as well as with Rewards4Rugby’s other partners.

These valuable points will then be converted into cash to be spent with us, saving you ££’s off your next matchday ticket, membership package or merchandise purchase.

To view Rewards4Rugby’s full terms and conditions, please click here.  Rewards4Rugby’s privacy policy, which explains how Rewards4Rugby will use your personal information as a Rewards4Rugby member, can also be viewed here.  Should you wish to opt-out of receiving email marketing communications as a member of the Rewards4Rugby programme, you may do so at any time by contacting Rewards4Rugby at hello@rewards4rugby.com.

8. Seasonal Membership Conditions of Issue

8.1 Issue of a Membership card

8.1.1 The issue of a membership card and subsequent access to the Ground is subject to the Terms and Conditions of Entry.

8.1.2 Seasonal Memberships are for use of the supporters of the Club only. By applying for a Seasonal membership and/or using the same you hereby warrant and represent that you are a supporter of the Club. 

8.2 Admission to the Ground

8.2.1 Use of a Seasonal Membership card constitutes acceptance of the Terms and Conditions of Entry.

8.2.2 A Seasonal Membership permits you to occupy at the Match the seat indicated on the membership card or such other alternative seat of equal price as the Club may, from time to time, allocate to you at its reasonable discretion.

8.2.3 Nothing in these conditions of issue shall constitute or imply any entitlement to occupy the seat indicated on the Seasonal Membership card in any subsequent season.

8.2.4 You shall not bring into (or use within) the stadium any equipment which is capable of recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data in relation to Match or any aspect of it.

8.2.5 Save for official Club merchandise and/or other rugby related clothing worn in good faith, you shall not bring into, use or display within the stadium any sponsorship, promotional or marketing materials.

8.2.6 You shall not offer or distribute (either free or for sale by any person) within the Ground any consumer article or commercial product of any nature.

8.2.7 The Club reserves the right to refuse admission to, or eject from, the Ground any person who fails to comply the Terms & Conditions of Entry.

8.2.8 By purchasing match tickets and entering the stadium, all persons are acknowledging that photographic images and/or video recording (and/or stills taken from video recordings) may be taken of them and may also be used, by way of example and without limitation, in televised or live streamed coverage of the game or by or on behalf of the Saracens or any rugby authority (or their commercial partners) for marketing, training or promotional purposes.

8.3 Use of Seasonal Membership card

8.3.1 You shall not resell through unofficial channels.

8.3.2 You may only sell or transfer the membership to a Guest on a permanent basis with the express written consent of the Club, given at the Club's absolute discretion. Resale of seasonal memberships is not permitted. Such resale or transfer to any Guest will be subject to terms the Terms and Conditions of Entry which will (save for any rights to transfer under this clause) apply to that Guest as if he/she was the original purchaser of the membership (and you must inform the Guest of this).

8.3.3 The Seasonal Membership card will remain the property of the Club at all times and must be produced together with evidence of your identity if required to do so by an official, Pioneer, steward or employee of the Club or any police officer. The Club reserves the right to require the immediate return of the membership at any time.

8.3.4 Any Seasonal Membership card obtained or used in breach of the Terms and Conditions of Entry shall be automatically void and all the rights conferred or evidenced by such membership may result in the holder being refused entry to, or ejected from, the Ground in respect of a particular Match and /or the cancellation and withdrawal in accordance with this clause.

8.3.5 No refund shall be payable to the holder in respect of any unexpired portion of the membership card. The Club further reserves its right to take any legal action against any person(s) as it sees fit in connection with such matters.

 8.4 Changes to Match Dates - Refunds and Exchanges

8.4.1 No guarantees can be given by the Club that a Match will take place at a particular time or a particular date or at a particular venue. The Club reserves the right to reschedule any Match without notice and without any liability whatsoever. Your membership will enable you to attend the re-arranged Match.

8.5.1 The Club will have no further liability whatsoever, including (but not limited to) any direct or consequential loss or damage, loss of enjoyment or travel cost.

8.5 Lost or Stolen Seasonal Membership cards

8.5.1 In order to gain admission to the Ground the membership card must be presented in its entirety at every Match.

8.5.2 In the event that you forget your Seasonal Membership card in respect of any individual Match, the Club shall not be obligated to admit you or issue any other form of ticket for that Match. If a Match day duplicate ticket is issued, the Club requires payment of a non- refundable administration charge of £1.50.

8.5.3 The fees in 8.5.1 above shall apply if you present with a Seasonal Membership card from a previous season.

8.5.4 If a Seasonal Membership card is irreparably lost, stolen or destroyed, a duplicate card shall be issued by the Club as soon as reasonably practical after the payment of a non-refundable administration charge of £10.

8.5.45 Should any membership card when applied for not arrive in the post after purchase, you may be required to sign a document confirming this and undertaking to immediately return the original membership card to the Club should it come into your possession at any time. There will be no charge for the issue of a duplicate card in this instance.

8.6 Upgrade of a Seasonal Membership Card

8.6.1 Concession Seasonal Memberships can be upgraded for an individual match to a higher age concession. This is charged as the difference between 1/16th of the total Seasonal Membership price and the Match ticket price for the equivalent seat category.

8.6.2 Concession Seasonal Memberships can be upgraded for the remainder of a season. Prices are available on request.

8.6.3 There will be no refund due if a Concession is admitted on an Adult Seasonal Membership card.

8.7 Change of Personal Details

8.7.1 If you change your postal address, contact telephone number or email address during the season you must notify the Club as soon as reasonably practical.

8.7.2 Please note that it is a term of membership to the Direct Debit scheme that these details are kept current. Failure to do so may result in your Direct Debit account being cancelled.

8.8 Cancellation and Withdrawal of Membership

8.8.1 Without prejudice to any other remedies it may have, the Club shall have the right in the case of any serious or persistent breach of the Terms and Conditions of Entry to cancel your membership. In the event of such cancellation no refund will be paid in respect of any unexpired portion of the membership. Without prejudice to the general nature of the above the following actions shall constitute serious breach of the Terms & Conditions of Entry:

a. Smoking in the stadium

b. Persistent standing in the seated areas whilst the Match is in progress;

c. Sale (save as permitted) of this membership to any person;

d. Deliberate misuse of the membership card;

e. The supply of any misleading information in any application;

f. Persistent swearing during the Match;

g. The throwing of any object within the Ground without lawful authority or excuse;

h. The chanting of anything of an indecent or racist nature;

i. Any misrepresentation in relation to clause 8.1.2;

j. Breach of the terms of any membership;

k. Any failure to pay or default of payment in respect of any sums owing to the Club (or any third party) in respect of this membership.

8.8.2 In the event that your membership card is withdrawn or cancelled the Club reserves the right to exclude you from any membership scheme maintained or organised by the Club and/or to disqualify you from applying for any Match ticket or membership at its discretion.

8.9 Exclusion of Liability
To the maximum extent permitted by law, the Club hereby excludes any liability for the loss, injury of damage to persons/property in or around the Ground.

8.10 Governing Law
These conditions of issue shall be governed by and constructed in accordance with the laws of England and Wales. The parties hereby submit to the exclusives jurisdiction of the courts of England and Wales.

8.11 Definitions
In the Conditions of Issue the following words and phrases shall have the following meanings:

8.11.1 "Conditions of Issue" means these terms and conditions governing the issue and use of a membership card.

  • "Ground" means the rugby stadium and all other locations owned, occupied utilises by the Club.
  • "Ground regulation" means those Ground regulations issued by the Club from time to time that set out terms and conditions are granted entry to the Ground.
  • "Guest" means a relative, friend, colleague and/or companion to the disabled who would be entitled to purchase a membership under the Terms and Conditions of Entry.
  • "Match" means any rugby union game in which the Club participates and that takes place at the Ground during the 2016/17 season.
  • "Seasonal Membership card” means a smartcard (and/or any rights arising out of in or connection with any of the forgoing) for admission to Matches.
  • "Terms & Conditions of Entry" means each of the rules and regulations of Saracens Ltd and all governing bodies; the Ground regulations; and the Conditions of Issue.

9. Seasonal Parking

9.1 Seasonal Parking passes are fully transferrable if you are unable to utilise the benefit

9.2 In the event that your Seasonal Parking pass is lost or stolen a replacement can be requested from Supporter Services. Reissue is subject to a £30 non-refundable fee.

10. Match Tickets

10.1 No admission to The Stadium without a valid ticket. Concession ticket holders may be required to produce identification.

10.2 Lost ticket reprints can be requested in advance, for collection from the Box Office at a fee of £1. Reprints on Match Day are subject to a £1.50 fee.

10.3 If you arrive for the game having forgotten your ticket it can be reprinted at the Box Office for £1.50.

10.4 If you opted for Print@Home as your ticket delivery method and have not downloaded or printed your tickets they can be printed at the Box Office subject to £1.50 fee. The same will apply to mobile tickets.

10.5 There is no refund due in the event that an Adult ticket is used to admit a Concession.

10.6 Concession tickets can be upgraded to a higher age category at the Box Office.

10.7 You will comply with all relevant statutes, safety announcements, rules and regulations including (without limitation) the Stadium Ground Regulations whilst in the Stadium.

10.8 No alcohol is permitted to be brought into the Stadium. Smoking is only allowed is designated smoking areas, for the avoidance of doubt please ask a Pioneer if unsure. Smoking in the Stadium stands is prohibited by law.

10.9 The Management reserves the right to refuse admission or to eject a Ticket holder from the Stadium for behaviour likely to cause damage, injury, nuisance or annoyance or for failure to comply with these Conditions, the Stadium Ground Regulations or the reasonable requests of the Management or for reasons of public safety.

10.10 Tickets and copyright of tickets shall remain the property of the Management.

10.11 CCTV is in operation at the Stadium.

10.12 No guarantees can be given by the Management that the match will take place at the date and time indicated on the Ticket. The Management reserves the right to reschedule the match without any liability whatsoever and to alter or change the programme or seating without prior notification

10.13 Tickets cannot be resold by anybody other than the official marketing selling channels.

10.14 Ticket sales may be subject to a per order fulfilment fee.

10.15 Saracens Ltd reserves the right to change the venue, date and kick-off of any match. Saracens Ltd will endeavour to make members aware of any fixture changes via e-mail but advise that the onus is on the members to check through official channels.

10.16 Saracens Ltd reserves the right to amend the conditions from time to time in order to comply with competition regulations and legislations. The conditions apply only to the competitions in which Saracens participates at the time of issue.

10.17Tickets may be exchanged. No refunds will be made in respect of unused tickets.

10.18 There may be occasions where you may have to move from your original seats; this may be due to unforeseen circumstance such as broadcast games etc. We will make all possible efforts to ensure your experience isn’t negatively affected in anyway.

10.19 Under 16’s: any person aged 3-15 years of age (inclusive) as of 1st September in the relevant season.

10.20 Under 24’s: any person aged 16-23 years of age (inclusive) as of 1st September in the relevant season.

10.21 Over 65’s: any person aged 65 and over as of 1st September in the relevant season.

10.22 Disabled supporters: please refer to the Accessibility Section of our website.

10.23 If a Ticket is used in breach of these Conditions, it is void (and in such case, the Management reserve the right to cancel this Ticket and retain any monies paid therefore) and the holder may be refused admission to or ejected from the Stadium.

10.24 By purchasing match tickets and entering the stadium, all persons are acknowledging that photographic images and/or video recording (and/or stills taken from video recordings) may be taken of them and may also be used, by way of example and without limitation, in televised or live streamed coverage of the game or by or on behalf of the Saracens or any rugby authority (or their commercial partners) for marketing, training or promotional purposes.

11. England Home International Ballot

Season Ticket holders are invited to enter the ballot and may apply for 1 or 2 tickets in one of the available Categories.

11.1 When applying for the ballot Season Ticket holders are committing to purchase the number and category of tickets applied for and are required to enter valid card payment details which will only be validated if the Season Ticket holder is successful.

11.2 Success in the ballot will be indicated by the receipt of an email confirming your payment has been processed. Your card will not be charged if you are not successful in the ballot.

11.3 If the payment card details are not valid or the payment fails to complete then the application and success in the ballot will be considered void.

11.4 Seats will be allocated following the completion of the payment.

11.5 In the event that demand outstrips supply in a specified category then the Season Ticket holder may be offered an alternative. In this event payment will not be automatically processed.

11.6 Fees; £10 admin fee per ticket which will be included in your payment total.

11.7 Postage; tickets will be posted as soon as is practical.

11.8 Season Ticket Holders may not offer Six Nations tickets purchased in the Saracen’s Season Ticket Holders ballot for resale. Saracens reserve the right to cancel any such tickets.

11.9 If your ticket is lost or stolen please notify supporterservices@saracens.net immediately. Lost or stolen tickets may be reissued at the discretion of the RFU. These tickets can only be collected from the Box Office at Twickenham on match day where you may be charged up to £10 per ticket.