Login

Terms & Conditions

General Admission

Saracens Ltd (the Club) want everyone entering Allianz Park to enjoy their visit and would like to inform you that the purchase of this ticket and subsequent access are subject to these terms and conditions (the Terms).

Please read these Terms carefully before you purchase any tickets from the Club.

For the purpose of clarity, a ticket is any medium used to gain access to Allianz Park (and all other locations owned, occupied or utilised by the Club for a Match (the Stadium). This includes issued paper tickets, Print@Home tickets and smartcards.

These Terms cover tickets issued for any rugby union game in which the Club participates and that takes place at the Stadium (each a Match).

Disabled supporters: please refer to the Accessibility Section of our website (available at https://www.saracens.com/match-day/disability-access/).

Please refer to our Privacy Policy (available at https://www.saracens.com/privacy-policy/) for more detail on what information is collected and how it is used.

  1. TERMS OF ADMISSION AND TICKET RESTRICTIONS
    1. The purchase of a ticket constitutes an acceptance by the purchaser of, and an undertaking to be bound by and observe, these Terms. As set out in more detail in Section 6 below, the Club reserves the right to refuse admission to, or eject from, the Stadium any person for behaviour likely to cause damage, injury, nuisance or annoyance or for failure to comply with these Terms, the Ground Regulations (being the ground regulations issued by the Club from time to time, the current version of which can be found in Schedule 1 to these Terms), the reasonable requests of the Club or for reasons of public safety.
    2. Ticket holders and/or purchasers of tickets will be responsible for compliance and observance with these Terms and all relevant statutes, safety announcements, rules and regulations including the Ground Regulations and any reasonable instructions of the Club issued from time to time. Misconduct of the ticket holder, failing to adhere to these Terms or acting in a manner which the Club considers is detrimental to its interests or is likely in the reasonable opinion of the Club to bring the game of Rugby or the Club into disrepute shall permit the Club to confiscate or forfeit (in each case without compensation) the ticket, prevent access to the Stadium for the fixture in question and/or ban the ticket holder from attending future Matches or other events at the Stadium for such time as the Club deems appropriate.
    3. All Match tickets are issued subject to (i) these Terms (as may be amended, varied or changed from time to time), (ii) the rules and regulations from time to time of the RFU, Premier Rugby Limited and European Professional Club Rugby as the case may be having regard to the competition in respect of which tickets are offered for sale, (iii) the Ground Regulations (as such regulations may be specified and amended, varied or changed by the Club from time to time), and (iv) such additional rules and regulations as the Club may adopt from time to time, all of which are hereby incorporated into these Terms.
    4. The Club reserves the right to price tickets and change the price of tickets for any Match however they deem appropriate before purchase by the ticket holder. Ticket sales are subject to a per order fulfilment booking fee.
    5. The ticket gives access only to the block, row and seat indicated on the ticket and not to any other seat within the Stadium, however the Club reserves the right to re-allocate the ticket holder to any other seats in the Stadium at any time at its absolute discretion.
    6. The Club cannot guarantee that the seat to which this ticket refers will not be affected by adverse weather conditions, including but not limited to events of force majeure or concerns over safety and/or security, or that the view will not be affected by pillars or other structural apparatus or circumstances beyond the reasonable control of the Club. However, the Club will use reasonable efforts (where possible) to minimise the effects of such events.
    7. The Club reserves the right to change the venue, date and kick-off of any Match without any liability whatsoever and to alter or change the programme or seating without prior notification. The Club will endeavour to make ticket holders aware of any fixture changes via e-mail but advise that the onus is on the ticket holders to check through official channels.
    8. The Club reserves the right to amend the conditions from time to time in order to comply with competition regulations and legislations. The conditions apply only to the competitions in which Saracens RFC participates at the time of issue.
    9. Save for official Club merchandise and/or other rugby related clothing worn in good faith, ticket holders shall not bring into, use or display within the Stadium any other sponsorship, promotional or marketing materials.
    10. You shall not offer or distribute (either free or for sale by any person) within the Stadium any consumer article or commercial product of any nature.
    11. Ticket holders who enter the Stadium acknowledge that photographic images and/or video and/or sound recordings (and/or still images taken from video recordings) may be taken of them and may also be used in televised and/or radio coverage of Matches and/or for promotional or marketing purposes by the Club, Premier Rugby Limited or other third parties. By entering the Stadium ticket holders consent to photographic images and/or video and/or sound recordings (and/or still images taken from video recordings) to be taken of them and used in the manner described above. CCTV is in operation at the Stadium.
    12. No ticket holder (other than the holder of a valid licence granted by the Club or by an authority governing the game of Rugby, with the Club’s consent) may bring into, or use within, the Stadium any equipment which is capable of recording or transmitting any audio, visual or audio-visual material or any information or data in relation to a match or the stadium, other than mobile phones or like devices for personal non-commercial use.
    13. The ticket will remain the property of the Club at all times and must be produced if required to do so by an official, Pioneer, steward or employee of the Club or any member of the police. Tickets and copyright of tickets shall remain the property of the Club
    14. No alcohol is permitted to be brought into the Stadium. Smoking is only allowed is designated smoking areas, for the avoidance of doubt please ask a Pioneer if unsure. Smoking in the Stadium stands is prohibited by law.
    15. If a ticket is used in breach of these Conditions, it is void (and in such case, the Club reserve the right to cancel the ticket and retain any monies paid therefore) and the ticket holder may be refused admission to or ejected from the Stadium.
  2. STADIUM ADMISSION AND LOST TICKET PROCEDURE
    1. No admission to the Stadium without a valid ticket. Concession ticket holders may be required to produce identification providing proof of age (see Section 2.7 below).
    2. Lost ticket reprints can be requested in advance, for collection from the Box Office at a fee of £1. Reprints on the day of the Match are subject to a £1.50 fee.
    3. If you arrive for the game having forgotten your ticket it can also be reprinted at the Box Office for £1.50.
    4. If you opted for Print@Home as your ticket delivery method and have not downloaded or printed your tickets they can be printed at the Box Office subject to a £1.50 fee. The same will apply to tickets on smartcards or in any other format.
    5. There is no refund due in the event that an Adult ticket is used to admit a Concession.
    6. Concession tickets can be upgraded to a higher age category at the Box Office.
      AGE QUALIFICATIONS – PROOF OF AGE MUST BE PROVIDED
    7. Concessions may be offered on ticket pricing for supporters of the following ages:
      • Babes in arms: aged under 2 years old on the day of the Match
      • Under 16s: aged 3 – 15 on the day of the Match
      • Under 24s: aged 16 – 23 years old on the day of the Match
      • Senior Citizens: aged 65 years old or over on the day of the Match

      At the Club’s discretion, at any time you may be asked to provide proof of your concessionary status. Anybody found to be using concession ticket unjustly to gain entry to a Match will be liable to denied entry or ejection. No refund will be given.

  3. TICKET EXCHANGES AND REFUNDS – GENERAL

    3.1 The Club will permit ticket holders to exchange an unused ticket to a ticket of equivalent value at a scheduled future fixture. The Club does not issue refunds as standard, any refund will be made at the Club’s absolute discretion. In any event, no exchange or refund will be provided if the request is received by the Club after 2:00 p.m. on the nearest working day prior to the Match to which the ticket relates.

    TICKET EXCHANGES AND REFUNDS– MATCH POSTPONEMENT AND ABANDONMENT

    3.2 If the Match to which a ticket relates is postponed for any reason, the ticket shall remain valid for the rearranged Match. Any person who does not wish to attend the rearranged Match shall be entitled to a refund of their tickets only if they contact the Box Office more than two (2) hours prior to the kick off time of the rearranged Match. We are unable to refund any booking fee. In the case of a postponement this will be the full-face value of the ticket for the relevant Match. No refunds will be made if a Match is abandoned following kick-off. The Club will have no further liability whatsoever in connection with a postponed or abandoned Match, including (but not limited to) any direct or consequential loss or damage, loss of enjoyment or travel cost. It is the responsibility of the ticket holder to ascertain the correct date and kick-off time of any rearranged and/or postponed Matches.

  4. Ticket Resale
    1. Any tickets purchased through our resale platform (resale.saracens.com) shall be valid tickets and permit entry to the Stadium.
    2. Any tickets purchased through any other resale platform shall be considered void.
    3. Tickets cannot be resold by anybody other than the official marketing selling channels of the Club or any other selling channel approved by the Club.
  5. EXCLUSION OF LIABILITY

    The Club excludes to the maximum extent permitted by the law any liability for loss, injury or damage to persons/property in or around the Stadium (whether or not indirect or consequential). Nothing in these Terms will exclude or restrict the Club’s liability for its own negligence.

  6. REFUSAL OF PURCHASE, ENTRY OR EJECTION FROM THE STADIUM
    1. The Club reserves the right to refuse the right to buy a ticket, entry to the Stadium and to eject from the Stadium any person:
      1. who fails to comply with these Terms including the Ground Regulations;
      2. who does not produce a valid ticket on request, or who holds a ticket in breach of any of the paragraphs above;
      3. who supplies any false or misleading information in any form or application;
      4. whose presence within the Stadium may be a source of danger, nuisance, annoyance or otherwise that may give rise to concerns in relation to the safety and security arrangements for the Match concerned. This includes, but is not limited to:
      1. excessive noise;
      2. smoking in non-permitted areas;
      3. persistent use of foul and abusive language;
      4. throwing of any object which might injure or cause damage to people or property;
      5. persistent standing in a seated area, on a seat, in an aisle or gangway whilst a Match is in progress;
      6. climbing over any fences or other structures without permission, or entering an area prohibited to the ticket holder;
      7. exhibiting any forms of bigotry, racism or inappropriate behaviour arising from any form of prejudice. For the avoidance of doubt, anyone found in breach of this condition could receive a warning, have their ticket confiscated without compensation, receive an indefinite life ban from the Stadium and in some cases arrest;
      8. exhibiting aggressive or abusive behaviour to any member of staff of the Club or a member of the police;
      9. failing to comply with instructions from a Club steward or member of the police, including refusal to be searched;
      10. damaging, interfering with or tampering with the Stadium or property of the Club in any way;
      11. being in possession of any item that may be used as a weapon or missile which includes but is not limited to flares and smoke bombs, or any bottle, can or tin;
      12. appearing to be under the influence of alcohol and/or drugs; or
      13. being suspected of committing, being likely to commit or having committed in the past a criminal offence within or on the site of the Stadium.
  7. REWARDS4RUGBY LOYALTY PROGRAMME
    1. Rewards4Rugby is our rewards and loyalty programme which is free for all our members, season ticket holders and fans to use. As a Saracens fan, you will be entitled to collect Rewards4Rugby points when you purchase matchday tickets, season tickets, membership and merchandise at Saracens. You are not entitled to collect Rewards4Rugby points when you purchase group tickets or tickets on behalf of other parties or organisations. For further details about the Rewards4Rugby programme, please go to https://www.rewards4rugby.com/saracens/collect-points-saracens.
    2. When you purchase an advance entitled ticket online or over the phone with us or merchandise online, you will earn Rewards4Rugby points and we will instruct Rewards4Rugby (acting as our data processor) to process your personal information using the details (including name, address, email address and transactional information). In order to claim these points, you will need to join the Rewards4Rugby programme (and activate your account), so please look out for the opportunities to do so both during and after your ticket purchasing journey and start saving towards your next purchase with us.
    3. As well as earning Rewards4Rugby points when you make purchases with us (please go to https://www.rewards4rugby.com/saracens/collect-points-saracens), you can also earn points when shopping online with thousands of high street retailers as well as with Rewards4Rugby’s other partners.
    4. These valuable points will then be converted into cash to be spent with us, saving you ££’s off your next matchday ticket, membership package or merchandise purchase.
    5. To view Rewards4Rugby’s full terms and conditions, please go to https://www.rewards4rugby.com/terms. Rewards4Rugby’s privacy policy, which explains how Rewards4Rugby will use your personal information as a Rewards4Rugby member, can also be viewed at https://www.rewards4rugby.com/privacy. Should you wish to opt-out of receiving email marketing communications as a member of the Rewards4Rugby programme, you may do so at any time by contacting Rewards4Rugby at hello@rewards4rugby.com.
  8. Governing Law
    1. These Terms shall be governed by and construed in accordance with the laws of England and Wales. The parties hereby submit to the exclusive jurisdiction of the courts of England and Wales.

Season Tickets

Saracens Ltd (the Club) would like to inform you (Ticket Holder or you) that the purchase or use of this season ticket (Seasonal Membership) and access to Allianz Park are subject to these terms and conditions (the Terms).

Please read these Terms carefully before you purchase a Seasonal Membership from the Club.

These Terms cover Seasonal Memberships entitling the Ticket Holder to attend certain matches (each a Match) at Allianz Park and all other locations owned, occupied or utilised by the Club for a Match (the Stadium).

Please refer to our Privacy Policy (available at https://www.saracens.com/privacy-policy/) for more detail on what information is collected and how it is used.

  1. TERMS OF ADMISSION AND RESTRICTIONS
    1. The purchase of a Seasonal Membership constitutes an acceptance by the Ticket Holder of, and an undertaking to be bound by and observe, these Terms. As set out in more detail in Clause 6 below, the Club reserves the right to refuse admission to, or eject from, the Stadium any Ticket Holder for behaviour likely to cause damage, injury, nuisance or annoyance or for failure to comply with these Terms, the Ground Regulations (being the ground regulations issued by the Club from time to time, the current version of which can be found in Schedule 1 to these Terms), the reasonable requests of the Club or for reasons of public safety. For the avoidance of doubt, where the Ticket Holder attends a Match that is not held at Allianz Park, the Ticket Holder shall also comply with the relevant local ground regulations and/or terms of entry in force on the date the Match occurs.
    2. Ticket Holders and/or purchasers of Seasonal Memberships will be responsible for compliance and observance with these Terms and all relevant statutes, safety announcements, rules and regulations including the Ground Regulations and any reasonable instructions of the Club issued from time to time. Misconduct of the Ticket Holder, failing to adhere to these Terms or acting in a manner which the Club considers is detrimental to its interests or is likely in the reasonable opinion of the Club to bring the game of Rugby or the Club into disrepute shall permit the Club to confiscate or forfeit (in each case without compensation) the Seasonal Membership, prevent access to the Stadium for the fixture in question and/or ban the Ticket Holder from attending future Matches or other events at the Stadium for such time as the Club deems appropriate.
    3. All Tickets are issued subject to (i) these Terms (as may be amended, varied or changed from time to time), (ii) the rules and regulations from time to time of the RFU, Premier Rugby Limited and European Professional Club Rugby as the case may be having regard to the competition in respect of which the Ticket Holder is attending, (iii) the Ground Regulations (as such regulations may be specified and amended, varied or changed by the Club from time to time), and (iv) such additional rules and regulations as the Club may adopt from time to time, all of which are hereby incorporated into these Terms.
    4. The Seasonal Membership gives access only to the block, row and seat indicated and not to any other seat within the Stadium, however the Club reserves the right to re-allocate the Ticket Holder to any other seats in the Stadium at any time at its absolute discretion.
    5. Nothing in these Terms shall constitute or imply any entitlement to occupy the seat indicated on the Seasonal Membership in any subsequent season.
    6. Nothing in these Terms shall constitute or imply any entitlement to occupy the seat indicated on the Seasonal Membership in any subsequent season.
    7. Save for official Club merchandise and/or other rugby related clothing worn in good faith, Ticket Holders shall not bring into, use or display within the Stadium any other sponsorship, promotional or marketing materials.
    8. Ticket Holders will not offer or distribute (either free or for sale by any person) within the Stadium any consumer article or commercial product of any nature.
    9. Seasonal Memberships are for use of the supporters of the Club only. By applying for a Seasonal Membership and/or using the same you hereby warrant and represent that you are a supporter of the Club. In the event that you are found to have acted in breach of this Clause 1.9, the Club will be entitled to cancel the Seasonal Membership without compensation. The Club also reserves the right to exclude you from any membership scheme maintained or organised by the Club and/or to disqualify you from applying for any Match ticket or membership at its discretion.
    10. No refund shall be payable to the Ticket Holder in respect of any unexpired portion of the Ticket. The Club further reserves its right to take any legal action against any Ticket Holder as it sees fit in connection with such matters.
    11. Ticket Holders who enter the Stadium acknowledge that photographic images and/or video and/or sound recordings (and/or still images taken from video recordings) may be taken of them and may also be used in televised and/or radio coverage of Matches and/or for promotional or marketing purposes by the Club, Premier Rugby Limited or other third parties. By entering the Stadium Ticket Holders consent to photographic images and/or video and/or sound recordings (and/or still images taken from video recordings) to be taken of them and used in the manner described above. CCTV is in operation at the Stadium.
    12. No Ticket Holder (other than the holder of a valid licence granted by the Club or by an authority governing the game of Rugby, with the Club’s consent) may bring into, or use within, the Stadium any equipment which is capable of recording or transmitting any audio, visual or audio-visual material or any information or data in relation to a match or the stadium, other than mobile phones or like devices for personal non-commercial use.
    13. The Seasonal Membership will remain the property of the Club at all times and must be produced if required to do so by an official, Pioneer, steward or employee of the Club or any member of the police. Copyright of the Seasonal Membership shall also remain the property of the Club.
    14. No alcohol is permitted to be brought into the Stadium. Smoking is only allowed in designated smoking areas, for the avoidance of doubt please ask a Pioneer if unsure. Smoking in the Stadium stands is prohibited by law.
    15. Disabled supporters: please refer to the Accessibility Section of our website (available at https://www.saracens.com/match-day/disability-access/).
  2. STADIUM ADMISSION AND LOST TICKET PROCEDURE
    1. In order to gain admission to the Stadium the Seasonal Membership must be presented in its entirety at every Match. Concession Seasonal Membership may be required to produce identification providing proof of age (see Clause 4.2 below).
    2. In the event that you forget your Seasonal Membership in respect of any individual Match, a Match day duplicate ticket can be reprinted at the Box Office for £1.50.
    3. There is no refund due in the event that an Adult Seasonal Membership is used to admit a Concession.
    4. The fees in this Clause 2 will apply if you present a Seasonal Membership from a previous season.
    5. If a Seasonal Membership is lost, stolen or destroyed, a duplicate card shall be issued by the Club as soon as reasonably practical after the payment of a non-refundable administration charge of £10.
    6. In the event any Seasonal Membership when applied for does not arrive in the post after purchase, you may be required to sign a document confirming this and undertaking to immediately return the original Seasonal Membership to the Club should it come into your possession at any time. There will be no charge for the issue of a duplicate Seasonal Membership in this instance.
  3. UPGRADE OF A SEASONAL MEMBERSHIP
    1. Concession Seasonal Membership can be upgraded for an individual Match to a higher age concession. This is charged as the difference between 1/16th of the total Seasonal Membership price and the individual Match ticket price for the equivalent seat category.
    2. Concession Seasonal Membership can be upgraded for the remainder of a season. Prices are available on request.
  4. CHANGE OF PERSONAL DETAILS
    1. If you change your postal address, contact telephone number or email address during the season you must notify the Club as soon as reasonably practical. Please note that it is a term of membership to the Direct Debit scheme that these details are kept current. Failure to do so may result in your Direct Debit account being cancelled.
      AGE QUALIFICATIONS – PROOF OF AGE MUST BE PROVIDED
    2. Concessions may be offered on Ticket pricing for supporters of the following ages:
      • Babes in arms: aged under 2 years old on the day of the Match
      • Under 16s: aged 3 – 15 on the day of the Match
      • Under 24s: aged 16 – 23 years old on the day of the Match
      • Senior Citizens: aged 65 years old or over on the day of the Match

      At the Club’s discretion, at any time you may be asked to provide proof of your concessionary status. Anybody found to be using a concession Seasonal Membership unjustly to gain entry to a Match will be liable to denied entry or ejection. No refund will be given.

  5. Ticket Exchange
    1. In the event a Match is sold out (the Sold-out Match), the Club may at its discretion activate the Resale Platform (https://www.resale.saracens.com). Ticket Holders who are unable to attend the Sold-out Match can then log into their account online and make their seat for the Sold-out Match (which their Seasonal Membership entitles use of) available for purchase via the Resale Platform.
    2. Upon a buyer being found and a sale being made via the Resale Platform, the Ticket Holder’s Seasonal Membership will be disabled for the Sold-out Match and the buyer will be issued with a ticket for the Sold-out Match. The Ticket Holder will be compensated the prorated cost of the Sold-out Match from their total Seasonal Membership value (the Refund).
    3. In the event that a Ticket Holder purchased a Seasonal Membership by means of a credit or debit card in one full upfront payment, such Refund will be refunded to the Ticket Holder via the payment method originally used to purchase the Seasonal Membership within 11 (eleven) working days of the sale being made via the Resale Platform. In the event such payment method is not possible, the Refund will be made, on agreement with the Club, by BACS transfer.
    4. In the event that a Ticket Holder purchased a Seasonal Membership by means of paying in monthly instalments by Direct Debit, such Refund will be refunded to the Ticket Holder within 10 (ten) working days from the next Wednesday following the relevant Match. For the avoidance of doubt, such Refund shall be treated as separate and without prejudice to all other payment obligations, and the Ticket Holder shall not setoff, deduct, recoup or withhold any payments due as instalments by Direct Debit.
  6. CHANGES TO MATCH DATES – REFUNDS AND EXCHANGES
    1. The Club reserves the right to change the venue, date and kick-off any Match without notice and without any liability whatsoever. The Ticket Holder will be entitled to attend the re-arranged Match.
    2. The Club will have no further liability whatsoever, including (but not limited to) any direct or consequential loss or damage, loss of enjoyment or travel cost.
  7. CANCELLATION OF SEASON TICKETS

    All Seasonal Memberships, purchased by any payment method, are non-refundable.

  8. DIRECT DEBIT PAYMENT SCHEME
    1. You may purchase a Seasonal Membership by paying, at the price set out on our website, in one full upfront payment.
    2. Alternatively, you can purchase a Seasonal Membership by paying monthly, at the price set out on the Club’s website, via Direct Debit. By paying monthly the Ticket Holder agrees to pay for a minimum of eleven months.
    3. Direct Debit payments are spread evenly over 11 months, starting in May 2020 and ending in March 2021. In the event of joining the Direct Debit scheme after the scheme is rolling a one off ‘catch up payment’ will be taken and then equal monthly payments will be made through to March 2021. This catch up payment may be taken as the first Direct Debit payment or by payment card at the Club’s discretion.
    4. At renewal time, Ticket Holders will be notified of their new Direct Debit payment amounts for the forthcoming season. Any Ticket holders wishing to cancel their seats need to contact the club, otherwise new monthly payments will commence, and Ticket holders will be considered to have signed up for the new season at the new fees.
    5. To use the Direct Debit scheme, you must be 18 years old or over and hold a bank or building society current account which can support a Direct Debit. Parents or guardians may make an application for a Seasonal Membership to be used by a person aged under 18.
    6. Tickets may be subject to cancellation if the Ticket Holder:
      1. fails to comply with any of the terms of this agreement;
      2. fails to pay the Club a monthly payment on or within 3 days of the due date for payment; or
      3. fails to maintain a Direct Debit Mandate, and in such event the Ticket Holder agrees to allow the club to debit a credit / debit card as provided by the Ticket Holder. Should this transaction be blocked then the Ticket Holder agrees that the Seasonal Membership will be suspended.
    7. The Ticket Holder will not without prior consent of the Club be entitled to use the Seasonal Membership in the event of a default as described in Clause 8.6(b) above.
    8. If following an event of three defaults as described in Clause 8.6(b), the Ticket Holder wishes to continue for the remainder of the current season, the Ticket Holder shall immediately pay to the Club the total of the remaining monthly payments which are unpaid.
    9. Following the third (default as described in Clause 8.6(b) above), all instalment facilities will be withdrawn from the Ticket Holder.
    10. This Direct Debit scheme is personal to the Ticket Holder and is not assignable by the Ticket Holder.
    11. The Club reserves the right to refuse Ticket holders entry into the Direct Debit scheme and to amend the terms stated in Clause 8.9 above.
    12. The Club will charge £10 admin fees for each and every failed Direct Debit instalment.]
  9. Memberships

    Ticket holders automatically become a Saracens member, with a host of different membership benefits. Further details of the membership benefits available to Ticket Holders can be found at https://www.saracens.com/tickets-hospitality/season-tickets/.

  10. Seasonal Parking
    1. Seasonal Parking passes are fully transferrable if you are unable to utilise the benefit.
    2. In the event that your Seasonal Parking pass is lost or stolen a replacement can be requested from Supporter Services. Reissue is subject to a £30 non-refundable fee.
  11. EXCLUSION OF LIABILITY

    The Club excludes to the maximum extent permitted by the law any liability for loss, injury or damage to persons/property in or around the Stadium (whether or not indirect or consequential). Nothing in these Terms will exclude or restrict the Club’s liability for its own negligence.

  12. REFUSAL OF PURCHASE, ENTRY OR EJECTION FROM THE STADIUM
    1. The Club reserves the right to refuse the right to buy a Seasonal Membership , entry to the Stadium and to eject from the Stadium any person:
      1. who fails to comply with these Terms including the Ground Regulations;
      2. who does not produce a valid Seasonal Membership on request, or who holds a Seasonal Membership in breach of any of the paragraphs above;
      3. who supplies any false or misleading information in any form or application;
      4. whose presence within the Stadium may be a source of danger, nuisance, annoyance or otherwise that may give rise to concerns in relation to the safety and security arrangements for the Match concerned. This includes, but is not limited to:
      1. excessive noise;
      2. smoking in non-permitted areas;
      3. persistent use of foul and abusive language;
      4. throwing of any object which might injure or cause damage to people or property;
      5. persistent standing in a seated area, on a seat, in an aisle or gangway whilst a Match is in progress;
      6. climbing over any fences or other structures without permission, or entering an area prohibited to the ticket holder;
      7. exhibiting any forms of bigotry, racism or inappropriate behaviour arising from any form of prejudice. For the avoidance of doubt, anyone found in breach of this condition could receive a warning, have their ticket confiscated without compensation, receive an indefinite life ban from the Stadium and in some cases arrest;
      8. exhibiting aggressive or abusive behaviour to any member of staff of the Club or a member of the police;
      9. failing to comply with instructions from a Club steward or member of the police, including refusal to be searched;
      10. damaging, interfering with or tampering with the Stadium or property of the Club in any way;
      11. being in possession of any item that may be used as a weapon or missile which includes but is not limited to flares and smoke bombs, or any bottle, can or tin;
      12. appearing to be under the influence of alcohol and/or drugs; or
      13. being suspected of committing, being likely to commit or having committed in the past a criminal offence within or on the site of the Stadium.
    2. In the event that a Seasonal Membership is withdrawn or cancelled the Club reserves the right to exclude the Ticket Holder from any membership scheme maintained or organised by the Club and/or to disqualify the Ticket Holder from applying for any Match ticket or membership at its discretion.
  13. REWARDS4RUGBY LOYALTY PROGRAMME
    1. Rewards4Rugby is our rewards and loyalty programme which is free for all our members, Ticket Holders and fans to use. As a Saracens fan, you will be entitled to collect Rewards4Rugby points when you purchase matchday tickets, Seasonal Memberships, membership and merchandise at Saracens. You are not entitled to collect Rewards4Rugby points when you purchase group tickets or tickets on behalf of other parties or organisations. For further details about the Rewards4Rugby programme, please go to https://www.rewards4rugby.com/saracens/collect-points-saracens.
    2. When you purchase an advance entitled ticket online or over the phone with us or merchandise online, you will earn Rewards4Rugby points and we will instruct Rewards4Rugby (acting as our data processor) to process your personal information using the details (including name, address, email address and transactional information). In order to claim these points, you will need to join the Rewards4Rugby programme (and activate your account), so please look out for the opportunities to do so both during and after your ticket purchasing journey and start saving towards your next purchase with us.
    3. As well as earning Rewards4Rugby points when you make purchases with us (please go to https://www.rewards4rugby.com/saracens/collect-points-saracens), you can also earn points when shopping online with thousands of high street retailers as well as with Rewards4Rugby’s other partners.
    4. These valuable points will then be converted into cash to be spent with us, saving you ££’s off your next matchday ticket, membership package or merchandise purchase.
    5. To view Rewards4Rugby’s full terms and conditions, please go to https://www.rewards4rugby.com/terms. Rewards4Rugby’s privacy policy, which explains how Rewards4Rugby will use your personal information as a Rewards4Rugby member, can also be viewed at https://www.rewards4rugby.com/privacy. Should you wish to opt-out of receiving email marketing communications as a member of the Rewards4Rugby programme, you may do so at any time by contacting Rewards4Rugby at hello@rewards4rugby.com.
  14. Governing Law

    These Terms shall be governed by and construed in accordance with the laws of England and Wales. The parties hereby submit to the exclusive jurisdiction of the courts of England and Wales.

Schedule 1 – Ground Regulations
  1. Any person who enters the stadium (including the P1, P2 and P3 car parks) at Allianz Park, Greenlands Lane, NW4 1RL (“the Stadium”),or any satellite parks operated by Saracens (whether or not owned by Saracens) or other property owned or under the control of Saracens at the time of use, is admitted only on the basis of these regulations and by entering the Stadium or other property herein defined shall be deemed to have accepted these regulations.
  2. Any person who enters the Stadium is liable to be searched by a servant or agent of Saracens at the point of entry or at any other point in and around the Stadium where a reasonable suspicion of a crime being committed occurs.
  3. Saracens reserve the right to refuse admission to, or to eject from the Stadium, any person who declines to be searched.
  4. All vehicles shall be parked within car parks in accordance with instructions communicated by Saracens, its servants or agents. The times during which the car parks are open will be set out on the relevant car park pass issued in relation to the event or in written communication at the time of purchasing car parking. Admission of vehicles cannot be guaranteed later than 90 minutes before the advertised commencement or kick-off time. The time of commencement of exit of vehicles from the car park is not guaranteed. The erection of any awning, gazebo or similar construction is not permitted in any car park. In the event of adverse weather conditions parking arrangements may have to be changed.
  5. In the Stadium, no unauthorised person is permitted on the field of play or performance area unless permission has been authorised to do so i.e. during a festival, any pre-match game or the traditional post-match access.
  6. This area includes the pitch and its surrounding area as well as the tunnel access from pitch to West stand during a rugby fixture, the track area during an athletics event or any pre-determined performance space both external or internal to any of the buildings.
  7. Admission to the Stadium is determined by ticket or invitation only; access will be via the entrance shown on the ticket or advised in written communication and cannot be guaranteed if the ticket holder arrives at the Stadium less than 30 minutes before the advertised commencement of the event.
  8. Only a person specifically authorised in writing by Saracens is permitted within the Stadium to offer for sale or distribute without charge any item or article whatsoever.
  9. No charitable or other collection within the Stadium shall be undertaken except with the specific authorisation of Saracens. Evidence of such authorisation must be displayed clearly (and in the form stipulated by Saracens) by those carrying out such authorised collections.
  10. Any person entering the Stadium must comply with the lawful directions of any Pioneer, steward or other servant or agent of Saracens.
  11. Saracens shall be entitled to refuse admission to, or to eject from the Stadium, any person whose behaviour or conduct could in the reasonable opinion of Saracens constitute a source of danger, nuisance or annoyance to spectators or other persons. Any such behaviour should be reported to the nearest steward or Pioneer immediately.
  12. Any item which, in the reasonable opinion of Saracens, its servants or agents, that could be used as a weapon, are not allowed within the Stadium and admission may be refused to those in possession of such item.
  13. Saracens reserves the right to refuse admission to, or to eject from the Stadium, any person who in the reasonable opinion of Saracens, its servants or agents, makes or incites any form of offensive, racial or homophobic abuse, chanting, gesturing or behaviour. Any such behaviour should be reported to the nearest steward or Pioneer immediately.
  14. Unnecessary noise or behaviour likely to cause confusion or nuisance of any kind, including without limitation foul, abusive or offensive language, is not permitted within the Stadium. Saracens reserve the right to eject from the Stadium any person behaving in such a manner. Any such behaviour should be reported to the nearest steward or Pioneer immediately.
  15. Admission to the Stadium will be denied to ticket holders or invitees to an event where they are deemed under the influence of alcohol or drugs. Where admission is refused in such circumstances, no money will be refunded.
  16. All promotional, commercial, political or religious items of whatever nature, including but not limited to banners, signs, symbols and leaflets are prohibited and may not be brought into the Stadium unless authorised by Saracens.
  17. Except for photography for bona fide private non-commercial uses, the possession or operation of recording or transmission equipment of any kind is prohibited within the Stadium. This includes without limitation photography, filming, audio or other recording or transmission, or the compilation or transmission of data, save with the specific authorisation of Saracens, such authorisation is hereby given in respect of photography for bona fide private non-commercial uses unless and until Saracens notifies otherwise.
  18. Climbing onto or into stands, buildings, fences, structures or fittings within the Stadium is prohibited.
  19. Drinks purchased in the Stadium should not be taken out of the Stadium. Alcoholic drinks purchased outside the Stadium should not be brought into the Stadium.
  20. Any person using a glass bottle, glass receptacle or can within any car park is responsible for its safe use and disposal.
  21. The construction or use of any type of fire, naked flame barbecue or liquified petroleum gas device, for cooking or heating, is prohibited within the Stadium and car parks, unless permission is granted by Stadium management.
  22. Animals or other livestock are not allowed into the Stadium without the specific authorisation from Saracens. Assistance dogs are permitted within the Stadium.
  23. On Stadium event days all areas of the Stadium effective from once you enter the Stadium through any entrance gate are non-smoking excluding those designated smoking areas. If persons wish to smoke (including Vaporizers and E-Cigarettes) they must use a designated smoking area or leave the Stadium ensuring that they take their ticket with them and ensuring that in the external areas where they smoke they do not obstruct entrance gates and turnstiles. For events where there is a policy of no readmission back into the Stadium persons may only smoke in the designated area to the rear of the East Stand.
  24. Saracens reserves the right for the Stadium Director or Event Day Safety Officer as its agent and without prior notice to revoke or vary any of these regulations with immediate effect if this is considered necessary on grounds of public safety. Any such revocation or variation of these regulations will be displayed as soon as practicable at the Stadium and car parks.
  25. Saracens shall be entitled to refuse admission or re-admission to, or to eject from the Stadium, any person who does not comply with these regulations.
  26. By purchasing match tickets and entering the stadium, all persons are acknowledging that photographic images and/or video recording (and/or stills taken from video recordings) may be taken of them and may also be used, by way of example and without limitation, in televised or live streamed coverage of the game or by or on behalf of the Saracens or any rugby authority (or their commercial partners) for marketing, training or promotional purposes.

Hospitality

DEFINITIONS

Agreement” means this agreement between Saracens Limited and the Client for the booking and fulfilment of selected Package(s) as agreed by the Client and Club and in accordance with the terms and conditions set out below and otherwise in this Agreement;

Client” means the person or company who is the intended end user of the Purchased Package and who contacts the Club with an enquiry and to whom the Club’s invoice in relation to the relevant Package(s) is addressed;

Club” means Saracens Limited, a private limited company (registered in England & Wales under company number 03110665) and with its registered office at Saracens Limited, Allianz Park, Greenlands Lane, London, NW4 1RL, United Kingdom, being the company responsible for the overall organisation of Event;

Event” means the event or events which are the subject of the Client’s enquiry;

Package” means the hospitality package for the Event as detailed in the hospitality brochure produced by the Club; and

Purchased Package” means the Package which the Client has identified as wishing to purchase from the Club and for which the Club has invoiced the Client in accordance with clause 2 below.

PAYMENT TERMS
  1. The Client will contact the Club via the Club’s website (https://www.saracens.com/tickets-hospitality/) or by telephone to enquire about available Packages. The Club will then respond by sending details of available Packages to the Client by email.
  2. Upon confirmation by the Client of which Package they wish to purchase, the Club will then issue an invoice to the Client with payment terms and which shall also act as a confirmation of the Client’s booking and acceptance of this Agreement. The invoice received by the Client shall detail the particular payment terms which the Client agrees to comply with.
  3. Subject to availability of the particular Package specified by the Club. For the avoidance of doubt, all contracts for the purchase of Packages shall be between the Client and the Club regardless of the manner in which they have been booked, and be subject to these Terms and Conditions of Purchase.
  4. All Package prices quoted are exclusive of any Value Added Tax which, if applicable, the Client shall be additionally liable to pay the Club at the rate as stated on the invoice.
  5. All payments to the Club shall be made in the currency as stated on the relevant invoice and shall be made without any deduction for bank charges, set-offs or withholdings for whatever reason.
  6. Bookings of Purchased Packages will not be confirmed by the Club until full payment in cleared funds have been received by the Club from the Client and the Club reserves the right not to dispatch any documents or admission tickets relating to the Purchased Package unless payment of all accounts has been received from the Client.
  7. If any invoices for Purchased Packages remain unpaid after their respective final payment date, the Club shall be entitled to treat such non-payment as cancellation in writing by the Client in accordance with clause 8 below.
  8. By purchasing a Package a Client consents to its personal information being shared with the Club so that the Club may fulfil the contract (being the purchase of the Package).
CANCELLATION OF A BOOKING

9. Without prejudice to clause 6, cancellation of a Purchased Package by the Client will only be valid if made in writing. If the Client cancels a Purchased Package more than 90 days prior to the Event, the Client shall remain liable to pay to the Club 50% of the Purchased Package price (including VAT) (giving credit for any deposits already paid). If the Client cancels a Purchased Package within the period beginning 90 days prior to the Event, the Client shall remain liable to pay to the Club 100% of the Purchased Package price (including VAT). The sums stipulated in this clause represent liquidated damages to compensate the Club for all losses incurred as a result of such cancellation and the parties acknowledge that they comprise genuine pre-estimates of actual loss that may be suffered by the Club in relation to such cancelled Purchased Packages.

10. No refunds shall be made in respect of the non-arrival of the Client (or any of its guests) at the Event.

CANCELLATION OR POSTPONEMENT OF THE EVENT

11. The Club shall not be liable to the Client in the event that the Club is delayed or prevented from the performance of its obligations under this Agreement by reason of force majeure (which for the purposes of this Agreement shall mean any circumstance beyond the reasonable control of the Club including, without limitation, war, riot, sabotage, civil commotion, terrorism, threat of terrorism, explosion, lightning, earthquake, hurricane, storm, fire, flood and other extreme weather or environmental conditions, loss of utilities, strike, lock out or industrial dispute and governmental or regulatory authority action).

12. In the event of cancellation or postponement of the Event due to force majeure, the Club shall use its reasonable endeavours to refund to the Client any sums paid in respect of Purchased Packages, less any costs and expenses (or the relevant proportion thereof) which have already been paid or incurred by the Club in relation to such Purchased Packages.

LIABILITY

13. The Club shall use all reasonable endeavours to provide the Purchased Package as described, however, the Club specifically reserves the right to alter any aspect of the Package and the Purchased Package if, in the Club’s sole discretion, it considers such change to be necessary and reasonable.

14. If the Club is obliged to make any material changes to the Package or the Purchased Package or cancel the Purchased Package for any reason other than the cancellation or postponement of the Event due to force majeure, then the Club shall offer the Client the option of an alternative Package of comparable standard and offering comparable facilities or (on the condition that full payment has been received) a full refund of any payment(s) made by the Client in circumstances where there is no alternative Package available or where such alternative Package is unacceptable to the Client (for valid reasons (as determined by the Club)).

15. The Club does not guarantee or represent that any particular player will play in the Event. The Client shall not be eligible for a refund (either in whole or in part) if players previously announced as competing at the Event do not subsequently take part.

16. The Club shall not be liable for any personal property brought into any venue of any Event by the Client or any of its guests and the Client shall be solely responsible for the security of such property.

17. No warranty is given by the Club in relation to the Package and the Purchased Package and the Club shall not have any liability to the Client or any of its guests (other than liability for death or personal injury caused by the negligence of the Club) for any injury, loss, damage or expense of any nature arising under this Agreement, whether such liability arises in contract, tort (including, without limitation, negligence), statute or otherwise.

18. Subject to clause 16 above, the Club’s maximum liability for all claims under this Agreement shall be limited to the price of the Purchased Package paid by the Client and actually received by the Club.

TICKET CONDITIONS

19. Tickets included in the Purchased Package are issued subject to the Club’s ticket terms and conditions for the Event. By purchasing this Purchased Package, the Client also agrees to be bound by the relevant ticket terms and conditions. Tickets and Purchased Packages are non-transferable. The Client is expressly prohibited from reselling or transferring, advertising or offering for resale or allowing for the resale or transfer by any of its own staff, clients or guests, any badges, admission tickets, car parking passes or any other element of the Purchased Package without the Club’s prior written consent (save where more than one ticket is issued to a Client, such tickets may be used (but not resold) only by the Client and any person(s) accompanying the Client to the Event). Any transfer of tickets or the Purchased Package not in accordance with this clause 18 will render such tickets and the Purchased Package null and void (and all rights conferred or evidenced by any elements of the Purchased Package and tickets shall be extinguished).

20. The Client agrees to abide by all rules and regulations imposed by the Club in relation to the Purchased Package and the Event including, without limitation, any and all conditions of sale applicable to tickets for the Event as well as other rules relating to attendance at the Event including the ground regulations, a copy of which is available at saracens.com.

21. The Client acknowledges:

  1. Allianz Park (the Stadium) is a non-smoking stadium; no smoking is allowed within the entire Stadium and surrounding areas (including premium facilities, suites, lounges, bars, restaurants, concourses and match seating areas); and
  2. CCTV is in operation at the Stadium.

22. The Client agrees:

  1. not to use any trade marks (or other intellectual property) of the Club or the Event or claim any association with the Event or the purchased hospitality services without the Club’s prior written consent;
  2. not to use Purchased Package(s) (or any element thereof) as prizes in competitions, sweepstakes or for other similar promotional reasons, or as part of any hospitality or travel or commercial package without the Club’s prior written consent;
  3. that no identification banners, balloons, or other advertising or promotional gifts/items whatsoever may be displayed by or on behalf of the Client anywhere at the Event or in the hospitality area(s) during the Event without the Club’s prior written approval. Clients will not be permitted to supply any items for their guests to wear or carry whether inside or outside the hospitality area(s) or during the Event without the Club’s prior written consent. Items which are very small in size and are intended for identification purposes only will be permitted, subject to samples of such items being submitted for written approval from the Club in advance. All prior consents from the Club which the Client may wish to seek in accordance with this clause should be sought through the Club by submitting proposals in writing with samples. Clients are advised to allow not less than 21 days for approval/disapproval to be confirmed by the Club. If the Club has not indicated approval within such time, then such samples shall be deemed not to have been approved by the Club;
  4. that it and its guests will be subject to the ground regulations of the Event as a condition of admission and that it and its guests shall comply in full with such ground regulations. For example, Clients and guests will be prohibited from taking in or using at the venue any type of pushchairs, prams, step ladders or animals;
  5. that smart casual attire is recommended in the hospitality facilities (as per the Package(s) outline), although the Club recognises that Ticket holders may wish to wear Rugby jerseys. The Club reserves the right to refuse admission to any person wearing what it deems to be inappropriate items of clothing and /or footwear or to require any such person to leave the hospitality venue. the Club shall not compensate any person in any way in respect of such refusal or requirement to leave the hospitality venue;
  6. that it shall be responsible for ensuring the good and orderly behaviour of all of its guests and invitees during the Event. If, in the Club’s opinion, any person within the Client’s party behaves in a loud, disorderly, unruly or abusive manner, then the Client, immediately after being asked to do so by a representative of the Club, shall procure that its guest(s) shall leave the Event. the Club’s decision to require the removal of any such person shall be final and the Club shall not compensate any person in any way in respect of such removal. Notwithstanding the foregoing, the Client shall be liable with regard to any loss, damage, cost, expense or injury incurred or suffered by the Club which relates to or arises out of the acts or omissions of the Client or the Client’s guests whilst at the Event and the Client shall indemnify and keep indemnified the Club accordingly; and
  7. that tickets are valid for entry to the Event on the date shown. Ticket holders will not be permitted to exit the Stadium and re-enter on the same day. All documents and admission tickets relating to the Purchased Package and the Event, including copyright, remain the property of the Club at all times.
MISCELLANEOUS

23. The use of data provided by a Client in relation to enquiries about Packages and Purchased Packages (including a Client’s personal information) is governed by the Club’s Privacy Policy, details of which are at https://www.saracens.com/privacy-policy/.

24. No alterations to this Agreement by the Client may be made except with the express written consent of the Club. The Club reserves the right to change the terms and conditions of this Agreement from time to time, as considered necessary. Such changes will be effective from the date they are communicated, in writing, to the Client. Where such change materially affects the rights of the Client, the Client will have the right to a full refund.

25. The Club shall be entitled to assign or sub-contract any of its rights, benefits and interests in or under the Agreement to any third parties. The Client shall not assign, transfer or charge the benefits of the Purchased Package(s) without the express written consent of the Club.

26. If any provision of this Agreement is declared by any judicial or other competent authority to be void, voidable, illegal or otherwise unenforceable the provision shall be amended in a reasonable manner or it may be severed from the Agreement and in either event the remaining provisions shall remain in full force and effect.

27. Failure by the Club to exercise or a delay by the Club in exercising a right or remedy provided under this Agreement or by law does not constitute a waiver of that right or remedy or a waiver of any other remedy. A waiver of a breach of any of the terms of this Agreement does not constitute a waiver of any other breach and shall not affect the other terms and conditions of this Agreement.

28. This Agreement (along with the ticket terms and conditions and the ground regulations for the Event) constitute the entire agreement between the parties and no party shall have any claim or remedy in respect of any statement, representation, warranty or undertaking, made by or on behalf of any other party in relation to this Agreement which is not already set out in this Agreement.

29. This Agreement and the terms and conditions stated herein shall not affect a person’s statutory rights as a consumer.

30. Any person not a party to this Agreement shall have no rights under the Contracts (Rights of Third Parties) Act 1999.

31. This Agreement shall be governed by and construed in accordance with the laws of England and Wales and the Club and the Client irrevocably agree that any disputes arising under it (and whether contractual or non-contractual) shall be subject to the exclusive jurisdiction of the English Courts. Notwithstanding the foregoing, the Club reserves the right to pursue legal proceedings in a competent court of the Client’s domicile, where such proceedings shall be governed and interpreted in accordance with English law.

Partners
Partners