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The Showdown 2 – FAQs

Please see a list of FAQs below. For any further queries please email: supporterservices@saracens.net

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Ticketing

TICKETING FAQs

I ‘Joined the Queue’ for early access to tickets, how do I receive this?

If you have “Joined the Queue” and have registered your interest for the game, you will be contacted in the middle of December with the opportunity to buy tickets.

 

I booked tickets to The Showdown in 2020, what are my rights in 2022?

As a previous booker for The Showdown Part 2 you will be able to book in a priority window which opens in December.
• PLEASE REMEMBER if you did not donate or ask for a refund and instead took advantage of the Saracens Rewards credit (+20%) you will be able to use this at any time providing you have registered for a Saracens Rewards account.
• If you booked hospitality for the 2020 Showdown and would like to rebook please contact hospitality@saracens.net
• If you booked as part of a group, your group leader will be contacted in the weeks ahead to confirm your allocation and provide a link to purchase tickets.

 

As a Seasonal Member, what are my ticket rights?

As a seasonal member this highly anticipated fixture is included as part of your membership, but you will need to book your seats. The seasonal member’s priority window will open December and will close in the middle of December.
N.B. Hospitality Members do NOT need to book places as they will be contacted by their account manager.
Seasonal members may…
• Book the same number of tickets you currently hold at StoneX Stadium in the equivalent seat or hospitality category at Tottenham Hotspur Stadium. Bookings will need be made by the lead client on your seasonal membership booking.
• Upgrade to a different seat category or a hospitality package by requesting a call back from a member of our team.
• Benefit from a 50% discount on two additional general admission tickets for friends or family in the same seat category as your membership (50% offer includes all 1876 Members but excludes hospitality categories).
• Benefit from a priority booking window, enabling you to book an unlimited number of additional tickets at the best price before general sale begins. This priority window will open in December and will close in the middle of December.
PLEASE ENSURE YOUR EMAIL ADDRESS AND OPT IN PREFERENCES ARE CORRECT IN YOUR ACCOUNT SO THAT YOU MAY RECEIVE YOUR EMAIL INVITE TO PURCHASE.

Tottenham Hotspur Stadium

STADIUM FAQs

Can I bring bags into Tottenham Hotspur Stadium?

  • Size restrictions apply to bags brought into the stadium.
  • Tottenham Hotspur Stadium operates a restricted bag policy and supporters are discouraged from bringing bags to the stadium.
  • Large bags greater than A4 in size (21cm long x 30cm high) are not permitted within the ground.
  • Only bags of A4 size or smaller (21cm long x 30cm high) will be permitted and all bags will be searched before admission.

 

What items are prohibited from Tottenham Hotspur Stadium?

The following list is a guide only. Security reserve the right to prohibit additional items at their discretion.

  • Alcohol (unless purchased at Tottenham)
  • Animals (except service animals)
  • Banner, signs (any object that obstructs the view of others)
  • Beach balls or inflatable devices (balloons)
  • Beverages (unless purchased at Tottenham) Beverage containers, cans, thermoses, glass receptacles and cups
  • Empty, transparent, reusable plastic water bottles up to and including 1 litre are permitted, whether purchased onsite or not
  • Drones/unmanned aircraft systems (UAS)
  • Footballs; inflated balls of any type
  • Deflated footballs purchased on game day will be permitted
  • Fireworks, explosives, ammunition, flares, or pyrotechnics of any kind
  • Frisbees and other similar items
  • Illegal substances, drugs and drug paraphernalia
  • Laptop computers and laptop sleeves
  • Laser lights and pointers
  • Mace/pepper spray/chemical irritants
  • Motorbike helmets
  • Motorized scooters, skateboards, hoverboards, or other self-propelled items (unless medically necessary and tagged at a gate designated for this purpose)
  • Noisemakers, horns and whistles
  • Poles, sticks, selfie sticks, missile-like objective of any kind
  • Strollers, prams, or pushchairs (unless medically necessary and tagged at a gate designated for this purpose)
  • Tripods
  • Umbrellas – fixed-shaft umbrellas of any size are prohibited
  • Collapsible umbrellas measuring less than 24” (61cm) are permitted but may not be opened within the stadium

 

Can I bring my own food & drink into Tottenham Hotspur Stadium?

No food and drink may be brought into the stadium.

 

What Food & Drink will be available at Tottenham Hotspur Stadium?

There are a wide range of food and drink choices available at the stadium.

Look out for the feature bars around the stadium including:

  • The Dispensary (West Stand Level 5)
  • The Goal Line Bar (Market Place South Stand)
  • The White Hart (East Stand Level 5)
  • Beavertown microbrewery and taproom (South Stand Level 1)
  • The Shelf (East Stand Level 1)

 

What payment methods are available at Tottenham Hotspur Stadium?

Tottenham Hotspur Stadium is a fully cashless venue and no cash is accepted for any purchase made within the stadium, including at the Tottenham Experience.

 

What are the COVID-19 policies at Tottenham Hotspur Stadium?

Saracens takes supporter safety and its duty of care to anyone attending Saracens matches with the utmost importance.

Supporters should not attend Tottenham Hotspur Stadium if they have returned a positive COVID-19 test within 10 days of the fixture, if they have any COVID symptoms – including a high temperature, new continuous cough, or a loss of sense of taste/smell – or if they are required to self-isolate.

We actively encourage everyone to use lateral flow tests to test themselves for COVID-19 before they attend Tottenham Hotspur Stadium and we will display our NHS QR code posters for customers wishing to check in at Tottenham Hotspur Stadium. The posters will be located at arrival and around the stadium.

The Government have stated “Face coverings are no longer required by law. However, people should wear face coverings in crowded and enclosed settings where they come into contact with people they do not normally meet. Where worn correctly, this can reduce the risk of transmission.” Therefore, we recommended you bring a face covering to wear whenever located in indoor areas, other than when eating or drinking, or if exempt.

Please CLICK HERE to view our Covid-19 Spectator Code of Conduct.

 

What Access is available at Tottenham Hotspur Stadium?

If you have any queries regarding accessibility at Tottenham Hotspur Stadium, please email access@tottenhamhotspur.com.
We advise you to travel by public transport as there is no parking (including accessible parking) available at Tottenham Hotspur Stadium.
We welcome assistance dogs and have dedicated spending areas to the North and South of the stadium.

 

Accessible Toilets

There are 66 accessible toilets in the stadium, found throughout the concourses, hospitality lounges and in the Saracens flagship shop.
Ambulant accessible toilets are available in each of the public toilets throughout the stadium.

 

Deaf and hard of hearing

All seats within the stadium are covered by radio-based assistive hearing system. The system is designed for supporters who have Telecoil hearing aids, with the ‘T’ setting.
Guests wishing to use this service can sign out a headset from one of our Accessible Entrances (1,5,13 or 17). This must be returned to the accessible entrance or a steward on departure.
Hearing loop systems are also fitted at selected catering kiosks and within certain check outs at the flagship shop, Tottenham Experience.

 

Blind and partially sighted

Audio descriptive commentary is available to supporters via the use of a receiver and headset. Guests wishing to use this service can sign out a headset from one of our Accessible Entrances (1,5,13 or 17). This must be returned to the accessible entrance or a steward on departure.

 

Sensory Suite

Should you need respite, we have a Sensory Suite situated in the North Stand, block 416, and offers a comfortable and calming environment for supporters on the autistic spectrum or with sensory impairment conditions to watch a match. We have recruited Sensory Suite supervisors with experience in both disability and autism awareness to facilitate guests on the day and provide assistance where needed.

At the current time, the Sensory Suite can accommodate a maximum of three customers, including one personal assistant.

 

Will wifi be available at Tottenham Hotspur Stadium?

Wifi is available throughout the stadium. Simply select the Wi-Fi network named ‘Stadium_Guest’ in your phone’s settings that will then bring up a registration page – once you have accepted the terms and conditions for using the Wi-Fi, you are then automatically connected.

Match day – The Showdown 2

MATCH DAY

What time will I be able to enter Tottenham Hotspur Stadium?

The stadium will open at 12H30 on match day, with Paxton House Ticket Office opening at 11H00. Fans will find the ticket office located at the North-West Corner of the Stadium.
Make sure you leave enough time to go through stadium security on your arrival at the ground. All supporters must enter the stadium through the turnstile specified on your match ticket.
Fans are encouraged to take their seats in the stadium bowl 30 minutes before kick off.
Please note there is no re-admittance to the stadium once your ticket has been scanned.

 

In what format should I bring my tickets?

If you selected Print at home when purchasing your match tickets you’ll need to log in to your online account and download and print your tickets before game day.
If you have opted to have your tickets posted you will receive your tickets no later than ten days before the event.

COVID-19 Guarantee

COVID-19 GUARANTEE

COVID-19 Guarantee

Following the latest update 23rd December 2021 from the DCMS on guidance measures for elite sport, we want to assure everyone who has purchased a match ticket for The Showdown 2 of the following:

  1. If the event is cancelled or played behind closed doors without spectator’s present, we will automatically cancel your ticket and refund the amount you have paid (up to a maximum of the face value of the ticket) within 45 days after the event date.
  2. If government guidelines on self-isolation at the time of the event prevent you from attending, we will cancel your ticket and refund the amount paid (up to a maximum of the face value of the ticket) within 45 days after the event date. We will require evidence of you or your dependant’s positive Covid-19 test result no later than 12 noon on the day of the event.  Acceptable evidence of a positive test is a copy of the email or a screenshot of the text message received from the NHS when a result is reported through the government website at https://www.gov.uk/report-covid19-result. The name, date of birth and date of the test must be clearly visible and should be emailed to supporterservices@saracens.net.
  3. Please note that this guarantee extends to the match ticket holder and their dependants only.  It does not extend to friends or guests who do not need to isolate, as they may still attend the game. If they choose not to attend, they can pass the tickets to friends or family.
Partners
Shawbrook
Simba
Hy-Pro
Acronis
Castore
Partners

On the evening of Wednesday 22nd December, a host of Saracens players will be descending on StoneX Stadium to take on the role of coach and give young players from the community the chance to learn from the very best.

The session is open to all players aged U7 – U14 and will provide an opportunity to work with players on a number of skill stations alongside Saracens’ award winning community coaches and high-profile Saracens players under the floodlights of StoneX Stadium on the 4G pitch!

The session will allow young players to train in a fun and enjoyable environment developing individual concepts such as catch & pass, evasion and contact skills. The evening will also allow for players to work on unit development including areas such as rucking, leaching and defence organisation alongside top players.
The coaching session will be followed by an opportunity to collect autographs and mingle with the players responsible for some of the most expansive and entertaining rugby in the Gallagher Premiership.

OVERVIEW

The Saracens Players Coaching Event is Saracens’ most immersive coaching experience. The programme, now in its eighth season, has proven to be a fantastic success generating positive feedback from parents and participants alike.
Saracens profile players are able to attend these evenings to pass on their expert coaching tips to young players across the community. The Saracens players will instil some of the values that drive them, urging young talent to work hard; play with honesty, humility and discipline whilst working together as a team.
Each child will receive their very own limited edition t-shirt to train in and the evening will conclude with an opportunity to collect autographs plus have photos taken with some of the biggest names in the Gallagher Premiership, most of whom are often unable to attend our traditional rugby camps programme.

FEEDBACK

“The evening was fantastic. My son had the best time. It was great to see so many Saracens players in attendance and helping with the coaching. Hats off to you. Will be coming again”
“This was a fantastic event – well organised and well executed by all involved – coaches, players and support staff.”
“Please pass on my thanks to all who helped organise and run the coaching event at Sarries last Wednesday. My 2 boys had a really good time and very much enjoyed training with and meeting the Sarries stars. The coaches and stations were really good and the experience of training on the Sarries pitch will stay with them for a long time. It was a really fun evening and I can’t suggest anything to improve it!”

Specific Course Information:
Course: Saracens Players Coaching Event
Venue: StoneX Stadium
Date: 22/12/21
Time: 18.00 – 18:15 – Arrival for registration
18:30 – Rugby sessions begin
19:30/19:45 – Rugby sessions end & autograph session begins
20:30 – Event close
Ages: U7 – U14
Price: £50.00

Players to be confirmed
*Selected players may be subject to change due to injury, illness or other rugby commitments.

SARACENS RESIDENTIAL RUGBY CAMP, FEATURING A DAY TRAINING WITH THE PROS

Come and experience the life of a professional rugby player on our residential camp. For four days and three nights you will eat, sleep, train, recover and abide by the Core Values in the same way as the Saracens first team do daily.

Throughout your time with some of our top coaches you will work on differing skills that will make you a more rounded player and give you the ability to view the game from different perspectives on the pitch. You will develop skills in leadership, decision making and goal setting as well as creating a game plan that will suit the players around you, culminating in playing a match at StoneX Stadium on the last day with your families invited to be there to watch.  

A day with the pros early in the week will see players experiencing training alongside the professional players in the morning, learning directly from the likes of Maro Itoje, Jamie George and club captain Owen Farrell (players subject to injuries and enforced international leave). After lunch the players will have the opportunity to watch the first team train and ask questions of the management to explore reasoning behind certain activities and improve depth of knowledge that they can take away to their own clubs. There will be an opportunity then for pictures, autographs and questions when the session has finished.

Outside of training the players will learn more about nutrition, the best ways to recover after rugby activity and what work is done away from the pitch in terms of preparation and analysis, all of which will help players achieve their goals set out with coaches throughout the camp.

Our coaches will each bring a range of skills all specialising in different areas of the game. Their knowledge will enable players to work on position specific skills, as well as giving them the opportunity to learn something new, including kicking, scrummaging and passing as well as the contact areas of the game.

Whilst at a Saracens Rugby Camp children will strive to adhere to our core values:

Discipline

We understand our role within the team and commit to be the best that we can be.

Honesty

We are honest with our self and help create a safe environment where others can give and receive honest feedback.

Work Rate

We work together as a team and always give 100%.

Humility

We are good losers as well as good winners and we treat everyone with respect.

Included

TRAVELLING BY TRAIN

The stadium is served by four train stations:

  1. White Hart Lane (London Overground): approx. 5 mins walk to the stadium – that’s more or less 500 steps for those of you with fitness apps.
  2. Northumberland Park (Abellio Greater Anglia services): approx. 10 mins walk to the stadium and about 1,000 steps.
  3. Tottenham Hale (Victoria line and Abellio Greater Anglia services): approx. 25 mins walk to the stadium and roughly 2,500 steps.
  4. Seven Sisters (Victoria line and London Overground): approx. 30 mins walk to the stadium and around 3,000 steps.

You are advised to check your journey prior to leaving in case of any line closures or diversions.

Travelling through Victoria
Take the Victoria line to Seven Sisters or Tottenham Hale, then take a bus to the stadium or walk. If you wish to take the Overground to White Hart Lane, you are advised to board at Liverpool Street.

Travelling through Waterloo
Take the Northern line to Euston and then use the Victoria line as above.

Travelling through Paddington or Marylebone
Take the Circle line to Liverpool Street for trains to Northumberland Park or White Hart Lane. Alternatively, you could take the Metropolitan line to Kings Cross and the Victoria line as above. (If you are travelling through Marylebone you will need to walk to Baker Street to access the Circle and Metropolitan lines).

Travelling through Euston or Kings Cross St Pancras
An alternative to using the Victoria line is to take the Circle or Metropolitan lines to Liverpool Street for trains to Northumberland Park or White Hart Lane.

Travelling through Liverpool Street
Use London Overground for direct trains to White Hart Lane, or Greater Anglia for direct trains to Northumberland Park.

Travelling through Stratford
Take a direct Greater Anglia train to Northumberland Park.

Travelling through Fenchurch Street
Walk to Liverpool Street for trains to Northumberland Park or White Hart Lane.

TRAVELLING BY TUBE

Travelling through Victoria
Take the Victoria line to Seven Sisters or Tottenham Hale, then take a bus to the stadium or walk. If you wish to take the Overground to White Hart Lane, you are advised to board at Liverpool Street.

Travelling through Waterloo
Take the Northern line to Euston and then use the Victoria line as above.

Travelling through Paddington or Marylebone
Take the Circle line to Liverpool Street for trains to Northumberland Park or White Hart Lane. Alternatively, you could take the Metropolitan line to Kings Cross and the Victoria line as above. (If you are travelling through Marylebone you will need to walk to Baker Street to access the Circle and Metropolitan lines).

Travelling through Euston or Kings Cross St Pancras
An alternative to using the Victoria line is to take the Circle or Metropolitan lines to Liverpool Street for trains to Northumberland Park or White Hart Lane.

Travelling through Liverpool Street
Use London Overground for direct trains to White Hart Lane, or Greater Anglia for direct trains to Northumberland Park.

Travelling through Stratford
Take a direct Greater Anglia train to Northumberland Park.

Travelling through Fenchurch Street
Walk to Liverpool Street for trains to Northumberland Park or White Hart Lane.

You are advised to check your journey prior to leaving in case of any line closures or diversions.

TRAVELLING BY BUS

The stadium is well-served by TfL buses, albeit with some services diverted during the road closure period.

Bus diversions will be minimised, so they are back operating on the High Road as soon as possible after the final whistle.

Before and during a match, services that normally run up and down the High Road (149, 259, 279 and 349) are diverted to the east of the stadium at Lansdowne Road, rejoining the High Road at the Northumberland Park junction.

You are advised to check your journey prior to leaving in case of any line closures or diversions.

CYCLING TO THE STADIUM

We encourage spectators to cycle to Tottenham Hotspur Stadium.  There is ample cycle parking around the stadium and at the Tottenham Community Sports Centre and St Francis De Sales School, with capacity for 220 bicycles across the two sites.

Cycle Superhighway 1 begins on Church Road immediately opposite the stadium and runs to Liverpool Street station.

There is both on-street and off-street cycle parking provided in the local area around the stadium.

TRAVELLING BY CAR

No parking
There is no parking available for general admission fans at the stadium.

The road closures also mean that, if you choose to travel by car, you will not be able to exit any car parking facility within the road closure area for one hour after the final whistle.

Therefore, in most cases, we discourage fans from driving to the stadium, so please explore your public transport options before travelling.

Accessible Parking

TBC. For any queries please email supporterservices@saracens.net

DONATE £5 TO ENTER OUR FREE PRIZE DRAW TO WIN … 

…an incredible money can’t buy prize, donated by our good friends at StoneX 

A trip for two people to a Saracens European away game during the 2022-23 season, including return flights with the Saracens squad, staff and guests, one nights hotel accommodation, evening dinner and pre-match lunch with senior Saracens staff and guests, and two tickets to the game.

 

HOW TO ENTER

  1. Make your £5 donation via our online donation link here 
  2. Alternatively, enter for free via the online prize draw form at the bottom of this page 

 

FREE PRIZE DRAW – TERMS AND CONDITIONS

 

1. By entering the prize draw you are agreeing to these prize draw Terms and Conditions.

2. The prize draw is being run by Saracens Ltd on behalf of Duchenne UK.

 

Eligibility to Enter

 

3. The prize draw is open to entrants over 18 years of age. Employees of Saracens Ltd are excluded from the prize draw.

4. In entering the prize draw, you confirm that you are eligible to do so and eligible to claim any prize you may win.

6. The prize draw is free to enter.

 

How to Enter

 

7. To be automatically entered into the prize draw simply donate £5 to Duchenne UK, either when purchasing tickets for the Showdown 2 match or via the +5 4 Duchenne donation button at  www.saracens.com/duchenne-uk-theshowndown2-match-day-charity-partner/ from Monday 6th December 2021 until 3.00pm on Saturday 26th March 2022; or enter for free by completing the free entry form at  www.saracens.com/duchenne-uk-theshowndown2-match-day-charity-partner/ from Monday 6th December 2021 until 3.00pm on Saturday 26th March 2022. Entries received after this time and date will not be included in the draw.

8. Saracens will not accept responsibility if contact details provided are incomplete or inaccurate.

 

The Prize

 

9.  The prize will be a trip for two people to a Saracens European away game during the 2022-23 season, including return flights with the Saracens squad, staff and guests, one nights hotel accommodation, evening dinner and pre-match lunch with senior Saracens staff and guests, and two tickets to the game. The two return flights will be economy and will depart and arrive at an airport chosen by Saracens Ltd. The hotel accommodation will be chosen by Saracens Ltd and will include one double or twin bedroom and breakfast for two people. The two winners will join other Saracens guests for an evening three course dinner, including selected wines and beers. The two winners will also join other Saracens guests for a pre-match lunch, either at the stadium or at another venue near the stadium when selected wines and beers will again be provided. 

10. The draw will be made online and the winner drawn at random.

11. The Saracens European away game will be chosen by Saracens Ltd with the winners joining Saracens staff and other guests on this organised trip.

12. The prize is non-exchangeable, non-transferable and no cash alternatives will be offered.

13. If the winner is unable to use the prize they must notify Saracens as soon as possible so that it can be offered to another randomly drawn entrant to the Prize Draw.

14. The decision of Saracens regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it.

 

Winner Announcement

 

15. The winner will be notified after 26th March 2022 via the email address provided.

16. If the winner does not respond to the emails notifying them of their win within 14 days they will lose their right to the prize, and Saracens reserves the right to choose and notify a new winner.

 

Receipt of the Prize

 

17. The winner will be provided with full details of the prize, dates, times and travel plans once the 2022-23 European fixtures have been confirmed.  

 

Data Protection and Publicity

 

18. You consent to any personal information you provide in entering the prize draw being used by Saracens Ltd for the purposes of administering the prize draw, and for those purposes as defined within our privacy notice.

19. All entrants may apply for details of the winning participant by contacting us at e-mail address to be given

20. All personal information shall be used in accordance with Saracens Ltd Privacy Notice.

 

Limitation of Liability

 

21. Saracens Ltd does not accept any liability for any damage, loss, injury or disappointment suffered by any entrants as a result of either participating in the prize draw or being selected for a prize, save that Saracens Ltd does not exclude its liability for death or personal injury as a result of its own negligence.

22. Saracens reserves the right to cancel the prize draw or amend these terms and conditions at any time, without prior notice.

23. The prize draw and these Terms and Conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.