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The Showdown 3 – FAQs

Please see a list of FAQs below. For any further queries please email: supporterservices@saracens.net

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Ticketing

TICKETING FAQs

I ‘Joined the Queue’ for early access to tickets, how do I receive this?

If you have “Joined the Queue” and have registered your interest for the game, you will be prompted as soon as the relevant booking window opens with your opportunity to buy tickets.

 

As a Seasonal Member, what are my ticket rights?

As a Seasonal Member this highly anticipated fixture is included as part of your membership, but you will need to book your seats. The Seasonal Member’s priority window will open Tuesday 11th October at 10am, with General Sales opening one week later.
N.B. Hospitality Members do NOT need to book places as they will be contacted by their account manager.

Seasonal members may…
• Book the same number of tickets you currently hold at StoneX Stadium in the equivalent seat or hospitality category at Tottenham Hotspur Stadium. Bookings will need be made by the lead client on your Seasonal Membership booking.
• Upgrade to a different seat category or a hospitality package by requesting a call back from a member of our team.
• Benefit from a 50% discount on unlimited General Admission tickets for friends or family in any seat category for a limited period of time
• Benefit from a priority booking window, enabling you to book an unlimited number of additional tickets at 50% off before general sale begins. This priority window will open on Tuesday 11th October at 10am.

 

I am a Harlequins supporter, how should I purchase tickets?

If you are a Harlequins supporter and looking to sit with fellow fans at The Showdown 3, we have allocated blocks of seats for away supporters to enjoy. Look out for communications from Harlequins with a ticketing link directing you to purchase specific seats.

Please note: Harlequins supporters are of course able to purchase any seat they wish at Tottenham Hotspur Stadium.

 

I am a Tottenham Hotspur Member, how do I purchase tickets?

We welcome all Tottenham Hotspur Members to join us at The Showdown 3. THFC has been allocated groups of seats at the stadium, please await communications from Spurs with your ticketing link to purchase.

 

How will I receive my ticket?

Tickets will be distributed digitally 10 days before the event. Tickets will then be available to either a) print at home, or b) add to your digital device wallet.

 

I would like to attend The Showdown 3 with a group of 50 or more, how should I book our tickets?

If you are attending in a group of 50 or more, we have special group discount rates available to purchase. Please contact TheresaBouchier@saracens.net to book.

Tottenham Hotspur Stadium

STADIUM FAQs

Can I bring bags into Tottenham Hotspur Stadium?

  • Size restrictions apply to bags brought into the stadium.
  • Tottenham Hotspur Stadium operates a restricted bag policy and supporters are discouraged from bringing bags to the stadium.
  • Large bags greater than A4 in size (21cm long x 30cm high) are not permitted within the ground.
  • Only bags of A4 size or smaller (21cm long x 30cm high) will be permitted and all bags will be searched before admission.

Please click HERE for more information.

What items are prohibited from Tottenham Hotspur Stadium?

All visitors to Tottenham Hotspur Stadium, and their belongings, are subject to a search at the venue.

Prohibited items include, but are not limited to:

  • Bags which do not adhere to the specified Bag Policy (medical exemptions apply)
  • Bottles of any kind, glass vessels, cans, flasks
  • Food (Discretion may be shown for children’s snacks)
  • Liquids of any kind (including water and alcohol. The stadium has multiple water fountains throughout)
  • Umbrellas greater than 1m in size
  • Laptop Sleeves larger than 37cm x 31cm in size and any laptop bags
  • Flares, smoke cannisters, air horns, laser devices
  • Unlicensed musical instruments and other devices capable of causing a disturbance or nuisance
  • Darts, frisbees (and similar items)
  • Dangerous or hazardous items
  • Illegal substances
  • Fireworks, flares, explosives or ammunition
  • Knives, blades, firearms and weapons of any kind
  • Scooters, skateboards and other skates
  • Flags, Signs or banners that do not meet our Flag and Banner Policy
  • Flagpoles greater than 1m in length
  • Spray paint, large industrial style ‘permanent’ marker pens
  • Transmitting devices
  • Professional cameras (including cameras with interchangeable lenses) and recording devices
  • Unauthorised fliers, illegal merchandise items, illegal charity collection utensils
  • Motorbike helmets
  • Animals (except service dogs and assistance dogs)
  • Prams and pushchairs (this may be assessed for each event – please check the relevant event page for further information)

 

Can I bring my own food & drink into Tottenham Hotspur Stadium?

No food and drink may be brought into the stadium due to issues of provenance, safety and rubbish generated.

 

What Food & Drink will be available at Tottenham Hotspur Stadium?

There are a wide range of food and drink choices available at the stadium. Click HERE for more information.

Look out for the feature bars around the stadium including:

  • The Dispensary (West Stand Level 5)
  • The Goal Line Bar (Market Place South Stand)
  • The White Hart (East Stand Level 5)
  • Beavertown microbrewery and taproom (South Stand Level 1)
  • The Shelf (East Stand Level 1)

 

What payment methods are available at Tottenham Hotspur Stadium?

Tottenham Hotspur Stadium is a fully cashless venue and no cash is accepted for any purchase made within the stadium, including at the Tottenham Experience.

 

What Access is available at Tottenham Hotspur Stadium?

If you have any queries regarding accessibility parking at Tottenham Hotspur Stadium please contact supporterservices@saracens.net

If you have any queries regarding venue accessibility/aid, please contact access@tottenhamhotspur.com.

We welcome assistance dogs and have dedicated spending areas to the North and South of the stadium.

 

Accessible Toilets

There are 66 accessible toilets in the stadium, found throughout the concourses, hospitality lounges and in the Saracens flagship shop.
Ambulant accessible toilets are available in each of the public toilets throughout the stadium, which also has three Changing Places facilities.

 

Deaf and hard of hearing

All seats within the stadium are covered by radio-based assistive hearing system. The system is designed for supporters who have Telecoil hearing aids, with the ‘T’ setting.
Guests wishing to use this service can sign out a headset from one of our Accessible Entrances (1,5,13 or 17). This must be returned to the accessible entrance or a steward on departure.
Hearing loop systems are also fitted at selected catering kiosks and within certain check outs at the flagship shop, Tottenham Experience.

 

Blind and partially sighted

Audio descriptive commentary is available to supporters via the use of a receiver and headset. Guests wishing to use this service can sign out a headset from one of our Accessible Entrances (1,5,13 or 17). This must be returned to the accessible entrance or a steward on departure.

 

Sensory Suite

Should you need respite, we have a Sensory Suite situated in the North Stand, block 416, and offers a comfortable and calming environment for supporters on the autistic spectrum or with sensory impairment conditions to watch a match. We have recruited Sensory Suite supervisors with experience in both disability and autism awareness to facilitate guests on the day and provide assistance where needed.

At the current time, the Sensory Suite can accommodate a maximum of three customers, including one personal assistant.

 

Will wifi be available at Tottenham Hotspur Stadium?

Wifi is available throughout the stadium. Simply select the Wi-Fi network named ‘Stadium_Guest’ in your phone’s settings that will then bring up a registration page – once you have accepted the terms and conditions for using the Wi-Fi, you are then automatically connected.

 

Age restrictions

There are no age restrictions, however, all children aged 2 and over require a seat. Infants under 2 do not require a seat but will require a free “babes in arm” voucher. Please make your booking first before sending your file number to supporterservices@saracens.net to request the voucher.

 

Lost Children

If you become separated from your child, please notify the nearest steward immediately, providing as much detail as possible (name, age, appearance, place last seen).

 

Baby Changing

There are several changing facilities within the stadium, situated either inside one of our accessible toilets or one of our medical rooms. Please speak to a steward once inside, for your nearest one.

 

Push Chairs

There are no facilities within the stadium for storing push chairs.

Match day – The Showdown 3

MATCH DAY

What time will I be able to enter Tottenham Hotspur Stadium?

The stadium + ticket office will open at 12H30 on match day. Fans will find the ticket office located at the North-West Corner of the Stadium.
Make sure you leave enough time to go through stadium security on your arrival at the ground. All supporters must enter the stadium through the turnstile specified on your match ticket.
Fans are encouraged to take their seats in the stadium bowl 30 minutes before kick off.
Please note there is no re-admittance to the stadium once your ticket has been scanned.

 

Will I be able to park at Tottenham Hotspur Stadium?

Parking is limited, but is available to purchase on a first-come-first-serve basis. Parking is operated by a third party, and requires online booking, the link of which will be shared once live.

 

What is the easiest way to travel to Tottenham Hotspur Stadium?

There are numerous ways to travel to this North London stadium. To review options, please visit https://www.saracens.com/theshowdown3/travel-the-showdown-3/.

Partners
Shawbrook
Hy-Pro
Acronis
Simba
Castore
Socios
Partners

On the evening of Wednesday 11th May, a host of Saracens Womens players will be descending on StoneX Stadium to take on the role of coach and give young players from the community the chance to learn from the very best.

The session is open to all players aged U11 – U18 and will provide an opportunity to work with players on a number of skill stations alongside Saracens’ award winning community coaches and high-profile Saracens players under the floodlights of StoneX Stadium on the 4G pitch!

The session will allow young players to train in a fun and enjoyable environment developing individual concepts such as catch & pass, evasion and game play.

The coaching session will be followed by an opportunity to collect autographs and mingle with the players responsible for some of the most expansive and entertaining rugby in the Allianz Premiership 15s.

OVERVIEW

The Saracens Players Coaching Event is Saracens’ most immersive coaching experience. The programme, following on from the mens event which is now in its eighth season, will look to provide a similar experience in this first event of its kind for the Womens Team at the club.

Saracens profile players are able to attend these evenings to pass on their expert coaching tips to young players across the community. The Saracens players will instil some of the values that drive them, urging young talent to work hard; play with honesty, humility and discipline whilst working together as a team.

Each child will receive their very own limited edition t-shirt to train in and the evening will conclude with an opportunity to collect autographs plus have photos taken with some of the biggest names in the Gallagher Premiership, most of whom are often unable to attend our traditional rugby camps programme.

Specific Course Information:
Course: Saracens Players Coaching Event
Venue: StoneX Stadium
Date: 11/05/22
Time: 18.00 – 18:15 – Arrival for registration
18:30 – Rugby sessions begin
19:30/19:45 – Rugby sessions end & autograph session begins
20:30 – Event close
Ages: U11 – U18
Price: £50.00

Players to be confirmed
*Selected players may be subject to change due to injury, illness or other rugby commitments.

SARACENS RESIDENTIAL RUGBY CAMP

Come and experience the life of a professional rugby player on our residential camp. For two days and one night you will eat, sleep, train, recover and abide by the Core Values in the same way as the Saracens first team do daily.

Throughout your time with some of our top coaches you will work on differing skills that will make you a more rounded player and give you the ability to view the game from different perspectives on the pitch. You will develop skills in leadership, decision making and goal setting as well as creating a game plan that will suit the players around you.

Outside of training the players will learn more about nutrition, the best ways to recover after rugby activity and what work is done away from the pitch in terms of preparation and analysis, all of which will help players achieve their goals set out with coaches throughout the camp.

Our coaches will each bring a range of skills all specialising in different areas of the game. Their knowledge will enable players to work on position specific skills, as well as giving them the opportunity to learn something new, including kicking, scrummaging and passing as well as the contact areas of the game.

Whilst at a Saracens Rugby Camp children will strive to adhere to our core values:

Discipline

We understand our role within the team and commit to be the best that we can be.

Honesty

We are honest with our self and help create a safe environment where others can give and receive honest feedback.

Work Rate

We work together as a team and always give 100%.

Humility

We are good losers as well as good winners and we treat everyone with respect.

Included

TRAVELLING BY TRAIN

The stadium is served by four train stations:

  1. White Hart Lane (London Overground): approx. 5 mins walk to the stadium – that’s more or less 500 steps for those of you with fitness apps.
  2. Northumberland Park (Abellio Greater Anglia services): approx. 10 mins walk to the stadium and about 1,000 steps.
  3. Tottenham Hale (Victoria line and Abellio Greater Anglia services): approx. 25 mins walk to the stadium and roughly 2,500 steps.
  4. Seven Sisters (Victoria line and London Overground): approx. 30 mins walk to the stadium and around 3,000 steps.

You are advised to check your journey prior to leaving in case of any line closures or diversions.

Travelling through Victoria
Take the Victoria line to Seven Sisters or Tottenham Hale, then take a bus to the stadium or walk. If you wish to take the Overground to White Hart Lane, you are advised to board at Liverpool Street.

Travelling through Waterloo
Take the Northern line to Euston and then use the Victoria line as above.

Travelling through Paddington or Marylebone
Take the Circle line to Liverpool Street for trains to Northumberland Park or White Hart Lane. Alternatively, you could take the Metropolitan line to Kings Cross and the Victoria line as above. (If you are travelling through Marylebone you will need to walk to Baker Street to access the Circle and Metropolitan lines).

Travelling through Euston or Kings Cross St Pancras
An alternative to using the Victoria line is to take the Circle or Metropolitan lines to Liverpool Street for trains to Northumberland Park or White Hart Lane.

Travelling through Liverpool Street
Use London Overground for direct trains to White Hart Lane, or Greater Anglia for direct trains to Northumberland Park.

Travelling through Stratford
Take a direct Greater Anglia train to Northumberland Park.

Travelling through Fenchurch Street
Walk to Liverpool Street for trains to Northumberland Park or White Hart Lane.

TRAVELLING BY TUBE

Travelling through Victoria
Take the Victoria line to Seven Sisters or Tottenham Hale, then take a bus to the stadium or walk. If you wish to take the Overground to White Hart Lane, you are advised to board at Liverpool Street.

Travelling through Waterloo
Take the Northern line to Euston and then use the Victoria line as above.

Travelling through Paddington or Marylebone
Take the Circle line to Liverpool Street for trains to Northumberland Park or White Hart Lane. Alternatively, you could take the Metropolitan line to Kings Cross and the Victoria line as above. (If you are travelling through Marylebone you will need to walk to Baker Street to access the Circle and Metropolitan lines).

Travelling through Euston or Kings Cross St Pancras
An alternative to using the Victoria line is to take the Circle or Metropolitan lines to Liverpool Street for trains to Northumberland Park or White Hart Lane.

Travelling through Liverpool Street
Use London Overground for direct trains to White Hart Lane, or Greater Anglia for direct trains to Northumberland Park.

Travelling through Stratford
Take a direct Greater Anglia train to Northumberland Park.

Travelling through Fenchurch Street
Walk to Liverpool Street for trains to Northumberland Park or White Hart Lane.

You are advised to check your journey prior to leaving in case of any line closures or diversions.

TRAVELLING BY BUS

The stadium is well-served by TfL buses, albeit with some services diverted during the road closure period.

Bus diversions will be minimised, so they are back operating on the High Road as soon as possible after the final whistle.

Before and during a match, services that normally run up and down the High Road (149, 259, 279 and 349) are diverted to the east of the stadium at Lansdowne Road, rejoining the High Road at the Northumberland Park junction.

You are advised to check your journey prior to leaving in case of any line closures or diversions.

CYCLING TO THE STADIUM

We encourage spectators to cycle to Tottenham Hotspur Stadium.  There is ample cycle parking around the stadium and at the Tottenham Community Sports Centre and St Francis De Sales School, with capacity for 220 bicycles across the two sites.

Cycle Superhighway 1 begins on Church Road immediately opposite the stadium and runs to Liverpool Street station.

There is both on-street and off-street cycle parking provided in the local area around the stadium.

TRAVELLING BY CAR

No parking
There is no parking available for general admission fans at the stadium.

The road closures also mean that, if you choose to travel by car, you will not be able to exit any car parking facility within the road closure area for one hour after the final whistle.

Therefore, in most cases, we discourage fans from driving to the stadium, so please explore your public transport options before travelling.

Accessible Parking

TBC. For any queries please email supporterservices@saracens.net

DONATE £5 TO ENTER OUR FREE PRIZE DRAW TO WIN … 

…an incredible money can’t buy prize, donated by our good friends at StoneX 

A trip for two people to a Saracens European away game during the 2022-23 season, including return flights with the Saracens squad, staff and guests, one nights hotel accommodation, evening dinner and pre-match lunch with senior Saracens staff and guests, and two tickets to the game.

 

HOW TO ENTER

  1. Make your £5 donation via our online donation link here 
  2. Alternatively, enter for free via the online prize draw form at the bottom of this page 

 

FREE PRIZE DRAW – TERMS AND CONDITIONS

 

1. By entering the prize draw you are agreeing to these prize draw Terms and Conditions.

2. The prize draw is being run by Saracens Ltd on behalf of Duchenne UK.

 

Eligibility to Enter

 

3. The prize draw is open to entrants over 18 years of age. Employees of Saracens Ltd are excluded from the prize draw.

4. In entering the prize draw, you confirm that you are eligible to do so and eligible to claim any prize you may win.

6. The prize draw is free to enter.

 

How to Enter

 

7. To be automatically entered into the prize draw simply donate £5 to Duchenne UK, either when purchasing tickets for the Showdown 2 match or via the +5 4 Duchenne donation button at  www.saracens.com/duchenne-uk-theshowndown2-match-day-charity-partner/ from Monday 6th December 2021 until 3.00pm on Saturday 26th March 2022; or enter for free by completing the free entry form at  www.saracens.com/duchenne-uk-theshowndown2-match-day-charity-partner/ from Monday 6th December 2021 until 3.00pm on Saturday 26th March 2022. Entries received after this time and date will not be included in the draw.

8. Saracens will not accept responsibility if contact details provided are incomplete or inaccurate.

 

The Prize

 

9.  The prize will be a trip for two people to a Saracens European away game during the 2022-23 season, including return flights with the Saracens squad, staff and guests, one nights hotel accommodation, evening dinner and pre-match lunch with senior Saracens staff and guests, and two tickets to the game. The two return flights will be economy and will depart and arrive at an airport chosen by Saracens Ltd. The hotel accommodation will be chosen by Saracens Ltd and will include one double or twin bedroom and breakfast for two people. The two winners will join other Saracens guests for an evening three course dinner, including selected wines and beers. The two winners will also join other Saracens guests for a pre-match lunch, either at the stadium or at another venue near the stadium when selected wines and beers will again be provided. 

10. The draw will be made online and the winner drawn at random.

11. The Saracens European away game will be chosen by Saracens Ltd with the winners joining Saracens staff and other guests on this organised trip.

12. The prize is non-exchangeable, non-transferable and no cash alternatives will be offered.

13. If the winner is unable to use the prize they must notify Saracens as soon as possible so that it can be offered to another randomly drawn entrant to the Prize Draw.

14. The decision of Saracens regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it.

 

Winner Announcement

 

15. The winner will be notified after 26th March 2022 via the email address provided.

16. If the winner does not respond to the emails notifying them of their win within 14 days they will lose their right to the prize, and Saracens reserves the right to choose and notify a new winner.

 

Receipt of the Prize

 

17. The winner will be provided with full details of the prize, dates, times and travel plans once the 2022-23 European fixtures have been confirmed.  

 

Data Protection and Publicity

 

18. You consent to any personal information you provide in entering the prize draw being used by Saracens Ltd for the purposes of administering the prize draw, and for those purposes as defined within our privacy notice.

19. All entrants may apply for details of the winning participant by contacting us at e-mail address to be given

20. All personal information shall be used in accordance with Saracens Ltd Privacy Notice.

 

Limitation of Liability

 

21. Saracens Ltd does not accept any liability for any damage, loss, injury or disappointment suffered by any entrants as a result of either participating in the prize draw or being selected for a prize, save that Saracens Ltd does not exclude its liability for death or personal injury as a result of its own negligence.

22. Saracens reserves the right to cancel the prize draw or amend these terms and conditions at any time, without prior notice.

23. The prize draw and these Terms and Conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Thank you for booking your child on a Saracens Rugby Camp. We look forward to welcoming your child to what is set to be an excellent fun-filled few days of coaching, the Saracens way!

Please see below the information regarding the details of the camp. If you have any questions, please contact our Camps Manager at community@saracens.net.

On Arrival

We encourage you to arrive between 09:40 – 09:55 to register your child ahead of a 10:00 start. Please note we cannot be responsible for children before this time.

Collection

Parents of U7’s & U8’s should collect their children at 1.00pm and all other age groups at 3pm. Please give their name to the lead coach of their group and ensure he/she marks your child as collected. Late pick up could incur an additional charge.

Kit List

Remember; “a warm dry child is a happy child” – please take weather conditions into consideration. Please be aware activities will continue unless there are extreme weather conditions, and the following kit is recommended:

Food

Food will not be provided on this camp so please ensure that your child brings a packed lunch plus snacks and water – in a named water bottle.

Medical Treatment

Any medication must be handed in on arrival, unless it is self-administered such as Ventolin. Please put it in a named bag with clear instructions on dosage. You should already have informed us, when booking, of any treatment which your child might need, or of any other allergies / dietary requirements. If there are any medical problems, we will contact you straight away. Please make sure you are available on one of your emergency contact numbers at all times

Coaching

The Camp will be staffed by RFU-accredited coaches who are fully DBS checked and approved and first aid trained; the highest safety measures will be taken

Behaviour

All camps are designed to be enjoyed by every participant. We expect the highest standards of behaviour and conduct on all our camps, and should any players misbehave or bully other participants, we shall have no option but to send them home and payment will be withheld. I am sure that you will understand this and, that as parents/guardians, you will reinforce these points to your children.

Photography

By booking this camp you agree to allow photographs to be taken of your children to be used within future marketing materials and placed on the official website. If you have any concerns or do not wish for photography of your child to be used, please email community@saracens.net or let the site manager know when you register your child at the start of the course on the day.

Disclaimer and Liability

All participants are covered by Public Liability Insurance whilst on the Saracens Rugby camp. However, Saracens Ltd can not be held responsible for any act, omission, loss, or damage such as

Please note this is not an exhaustive list. Nothing in these terms and conditions shall limit Saracens Ltd liability for death or personal injury caused by their negligence or the negligence of its employees.

Cancellations

If a Participant withdraws after booking onto a course, Saracens reserves the right to withhold the full course fee. Any participant withdrawal made prior to 2 weeks before the start date of the event will have the option to a credit for use on a similar camp (subject to a price alteration – No refund will be made on a cheaper course). Any withdrawals made within the 2 weeks before the start date of the camp will not be refunded and there will not be an option to a credit for any reason.

Should the camp not go ahead and be cancelled by the organisation, then all participants will be refunded the monies paid within 30 days of the cancelled event.

We look forward to meeting you and your child at our camp very soon.