Saracens - Whilst you are at Allianz Park

Whilst you are at Allianz Park

Pioneers

Pioneers are easily identified. They will help you locate your seat and can provide information about the facilities.

Ambulant Visitors

All supporters are able to sit anywhere in Allianz Park to enjoy the game from any seat they choose.

If for any reason a supporter feels they have more specific requirements (a certain area, block or row) they should contact supporterservices@saracens.net to discuss their requirements in more detail.

The top tiers of the stands are steep and we would therefore discourage any supporter who would be unable to exit the stadium quickly in the event of an emergency from purchasing tickets in these areas.

 

Wheelchair Users

Accessible viewing areas for wheelchair users are available in both the South Stand and East Stand. There is personal assistant space available in both areas. Dedicated matchday disability liaison staff are posted in these areas.

The South Stand has a raised accessible viewing platform with a capacity of 20 wheelchair spaces excluding personal assistants. Personal assistants may be required to sit behind the wheelchair user depending on demand on any given game. There is step-free access via the accessible entrances at either end of the South Stand.  Please note the stadium is considered an outdoor venue and whilst a roof exists on each of our stands, these accessible platforms are not covered and visitors may get wet dependent on the weather and the direction of the wind.

The East Stand has a capacity 16 wheelchair spaces at elevated level with space for personal assistants. Step-free access to this space is available via the main entrance to the rear of the East Stand. On arrival Pioneers will greet you and direct you to the lifts.

Accessible Toilets

There are accessible toilets at regular intervals located across the facility.

Users of the accessible viewing platforms in the South stand can use the accessible toilets located to the rear of the South Stand or within our East Stand Olympic Bar.

Users of the accessible viewing platforms in the East Stand can use the accessible toilets located adjacent to Hospitality on Level 2.

Alarms are fitted at floor level within the East Stand accessible toilets. There are no alarms fitted across the rest of the site.

Currently all accessible toilets are not fitted with RADAR locks. However, this is subject to change at which point visitors can use their own key or should contact the nearest Pioneer.

 

Catering

Catering kiosks are found at regular intervals around the stadium.

There is a lower counter located within the Olympic Bar whilst a number of our other temporary concessions also offer this facility or a personal service to accommodate those requiring assistance.

Straws are available upon request throughout the stadium.

Sensory Room / Changing Places

We do not have a dedicated Sensory Room or Changing Places facilities available on a match day, however we can offer quieter places for people who may need them.  We are happy to discuss your individual requirements and talk through the facilities we do have to offer, please contact supporterservices@saracens.net on 0203675 7200.

The Saracens Store

The Saracens Store is located in the South-East corner of the East Stand and is the best place to buy official club merchandise. Easily accessible via Gate A, the shop is entirely on one lower level with easy-access doors. With non-slip surfaces around the shop itself, wheelchair users can move between the merchandise without problems.

If you require a quieter period to visit the store, we recommend getting there around 2 hours before kick-off, or waiting 30 minutes after the final whistle. The shop is also open on weekdays from 09:00 till 16:30 when it will be considerably quieter.

Alternatively, if you prefer to do your shopping online then you can do so by visiting www.saracenssuperstore.com. You can opt to either collect your purchases instore or have your official merchandise delivered.

 

Hearing /induction Loops

Allianz Park has a number of temporary hearing loops on site. Any of our Pioneers will be able to provide this facility at any service area including catering, retail and hospitality upon request.

 

Signage

Signage around the stadium is white type on a blue background, with our concourses being highly visible, offering a contrast between the walls and the floors.

 

Assistance Dogs

Assistance dogs are welcome at Allianz Park. Should you wish to bring your assistance dog along, please contact supporterservices@saracens.net in advance so that we can make the necessary arrangements.

Storage can be provided for wheelchairs and walking frames for those supporters who prefer to transfer into a seat. Please ask our Pioneers for details when you arrive at the Stadium.

 

Evacuation

Evacuation procedures will be advised by the Safety Officer and actioned by Pioneers as required. Disabled refuge points exist throughout the East stand at all levels. EvacSlydes are ready for use within the East stand from Level M, Level 1 and Level 2.

 

The areas around the stadium have predominantly level access and all pavements have dropped kerbs. When moving around the vicinity of the stadium please stay on the footpaths and avoid walking in the roads.